Logistics Customer Care & Accounts Specialist

FW Trucking; East St. Louis (IL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Weekly pay via W2 & Direct Deposit

Health, dental, and vision insurance

401K with 4% match

Job summary

FW Logistics in East St. Louis, IL is seeking a Customer Service Account Specialist to join our team. The role is on-site at 4251 St Clair Ave with hours Monday through Friday 7:00 AM to 3:30 PM.

The position pays $22.00 per hour. You will represent the company professionally, proactively communicate with customers, maintain account data in the WMS, ensure correct order entries, and follow up to resolve issues.

Qualifications

• High School diploma or equivalent with 2 years in a customer service.
• Strong written and verbal communication skills.
• Ability to write reports and interpret documents.
• Proficient in MS Office; ability to present information clearly.

Responsibilities

• Represent FW Logistics in a courteous and professional manner at all times.
• Proactively communicate with customers about services.
• Provide information and support regarding day-to-day operations and inquiries.
• Maintain data integrity of account information in the WMS.
• Ensure accurate order entry and timely communication to staff.
• Maintain records of customer interactions and actions taken.
• Follow up to resolve issues and notify customers of status.
• Respond to inquiries and changes required.

Skills

Accountability

Adaptable

Results-driven

Compassionate

Written communication

Oral communication

Presentation skills

Problem solving

Communication

Education

High School diploma or equivalent

Tools

MS Outlook

MS Word

MS Excel

Job description

FW Logistics in East St. Louis, IL is seeking a Customer Service Account Specialist to join our team. The role is on-site at 4251 St Clair Ave with hours Monday through Friday 7:00 AM to 3:30 PM.

The position pays $22.00 per hour. You will represent the company professionally, proactively communicate with customers, maintain account data in the WMS, ensure correct order entries, and follow up to resolve issues.