Logistics Customer Care Specialist

Mainocean-Carolinas,-Logisitics,-LL; Hanahan (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

MainOcean Carolinas LLC in Hanahan, SC, is seeking a Customer Service Representative to be the critical link between customers, the warehouse, dispatch, and leadership. The role emphasizes proactive communication, timely inquiries response, and issue resolution in a fast-paced logistics environment.

You will maintain records, collaborate on cross-training, and support continuous improvement initiatives across accounts and processes while adapting to shifting priorities and deadlines.

Qualifications

• 1+ years of experience in 3PL or logistics environment.
• Familiarity with WMS systems.
• Proficient typing 40–60 WPM; MS Office suite.

Responsibilities

• Provide proactive communication to customers, warehouse associates, and the dispatch team.
• Respond to Customer inquiries in a timely manner with a proactive approach and sense of urgency.
• Troubleshoot and problem solve with customers, accurately gathering details to solve specific issues.
• Escalate Customer concern to management if resolution is not easily identified.
• Execute management approved resolution for the Customer.
• Follow the order process outlined for your position.
• Maintain records as required by company and regulatory standards.
• Collaborate and assist teammates with cross training on accounts and processes.
• Serve as a backup for teammates to support customers.
• Support continuous improvement by contributing to the ongoing efforts to improve all experiences with MainOcean Carolinas, LLC.
• Additional duties as assigned.

Skills

Customer service

Communication

Typing 40-60 wpm

MS Office proficiency

Time management

Attention to detail

Problem solving

Initiative

Adaptability

Team player

Education

High School Diploma

Tools

WMS

Job description

MainOcean Carolinas LLC in Hanahan, SC, is seeking a Customer Service Representative to be the critical link between customers, the warehouse, dispatch, and leadership. The role emphasizes proactive communication, timely inquiries response, and issue resolution in a fast-paced logistics environment.

You will maintain records, collaborate on cross-training, and support continuous improvement initiatives across accounts and processes while adapting to shifting priorities and deadlines.