Logistics Customer Care Specialist

Southeastern Freight Lines; Lexington (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Southeastern Freight Lines in Lexington, SC is seeking a Customer Service Representative 1 to handle incoming inquiries from customers and coordinate shipments. You will use our systems to enter and track orders, provide accurate quotes, and assist with billing questions in a fast-paced environment.

Typical duties include tracing shipments, scheduling pickups and deliveries, resolving issues, and educating customers on our services.

Qualifications

• Minimum 1 year of customer service experience.
• High School Diploma or GED required.

Responsibilities

• Handle inbound customer inquiries and route to appropriate centers.
• Schedule shipments, pickups, and deliveries.
• Prepare quotes and assist with billing inquiries.
• Maintain accurate records and documentation.

Skills

Customer service

Communication skills

Education

High School Diploma or GED

Job description

Southeastern Freight Lines in Lexington, SC is seeking a Customer Service Representative 1 to handle incoming inquiries from customers and coordinate shipments. You will use our systems to enter and track orders, provide accurate quotes, and assist with billing questions in a fast-paced environment.

Typical duties include tracing shipments, scheduling pickups and deliveries, resolving issues, and educating customers on our services.