Logistics Customer Care Specialist

Home Depot; Georgia; On-site; USD 22,000 - 28,000; Full time

Job summary

Temco Logistics is seeking a motivated and customer-focused Customer Service Representative to be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction. The role emphasizes accurate information on orders, delivery status, and product details, with a focus on timely responses by phone and email.

You will work to maintain strong customer relationships, support office operations, and collaborate with other departments to deliver seamless service

Qualifications

• Requires high school diploma or equivalent.
• Minimum 2 years in customer service or office admin.
• Proficient in MS Office; familiarity with ERP systems preferred.

Responsibilities

• Provide customers with accurate information regarding orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly, addressing customer questions, concerns, and requests.
• Ensure customers are satisfied with their delivery and installation services through follow-up communications.
• Resolve customer issues efficiently and escalate unresolved matters to the appropriate supervisor when necessary.
• Monitor and track delivery schedules to provide customers with real-time updates.
• Maintain expert knowledge of Temco Logistics' products and services to support customer inquiries effectively.
• Track office supply inventory and place orders as needed to ensure smooth office operations.
• Prepare and submit timely reports, presentations, and proposals assigned.
• Collaborate with colleagues and other departments to maintain seamless operations and exceptional customer service.

Skills

Communication skills

Interpersonal skills

Problem solving

Organization

Education

High school diploma

Tools

MS Office

ERP systems

Job description

Temco Logistics is seeking a motivated and customer-focused Customer Service Representative to be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction. The role emphasizes accurate information on orders, delivery status, and product details, with a focus on timely responses by phone and email.

You will work to maintain strong customer relationships, support office operations, and collaborate with other departments to deliver seamless service