Logistics Customer Care Specialist

DSV Air & Sea Inc.; Brownsville (TX); Presencial; USD 21 000 - 28 000; Tempo integral

Resumo da oferta

DSV - Global transport and logistics is seeking a Warehouse Customer Service Agent in Brownsville to be the primary contact for customers, handling inquiries, orders, and returns with a focus on accurate data entry and timely resolutions.

You will collaborate with warehouse, logistics, and sales teams to ensure smooth operations, maintain records, and provide proactive service improvements while learning DSV's warehouse offerings and value propositions.

Qualificações

• Strong interpersonal and communication skills, both verbal and written.
• Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
• Problem-solving and conflict resolution skills.
• Attention to detail and accuracy in data entry and record-keeping.
• Familiarity with Microsoft Office suite.

Responsabilidades

• Respond promptly and professionally to customer inquiries via phone, email, or in-person visits.
• Provide accurate information regarding order status, inventory availability, and shipping schedules.
• Investigate and resolve customer complaints, concerns, and discrepancies in a timely manner.
• Collaborate with internal teams to address customer issues effectively.
• Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Ensure orders are accurately entered into the system and fulfilled according to customer specifications.
• Maintain accurate records of customer interactions, transactions, and inquiries.
• Generate reports and summaries as needed to track customer service metrics and performance.
• Identify root causes of customer issues and implement solutions to prevent recurrence.
• Proactively address potential problems to ensure a seamless customer experience.
• Develop a deep understanding of DSV's warehouse services, capabilities, and offerings.
• Educate customers on product features, benefits, and value propositions.
• Collaborate with warehouse operations, logistics, and sales teams to coordinate customer orders and requests.
• Communicate customer feedback and insights to relevant stakeholders for continuous improvement.
• Strive to exceed customer expectations by delivering exceptional service and building strong relationships.
• Solicit feedback from customers and implement enhancements to improve overall satisfaction.

Conhecimentos

Interpersonal skills

Communication

Multitasking

Problem-solving

Attention to detail

Formação académica

Some college coursework or related degree

Ferramentas

WMS

CRM software

Microsoft Office

Descrição da oferta de emprego

DSV - Global transport and logistics is seeking a Warehouse Customer Service Agent in Brownsville to be the primary contact for customers, handling inquiries, orders, and returns with a focus on accurate data entry and timely resolutions.

You will collaborate with warehouse, logistics, and sales teams to ensure smooth operations, maintain records, and provide proactive service improvements while learning DSV's warehouse offerings and value propositions.