Warehouse Customer Experience Specialist

DSV - Global Transport and Logistics; Brownsville (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

DSV - Global transport and logistics in the USA (Brownsville) is seeking a Warehouse Customer Service Agent to be the primary point of contact for customers, addressing inquiries and supporting warehouse operations.

You will respond to inquiries, provide order status, track shipments, process returns, and collaborate with warehouse, logistics, and sales teams to ensure accurate orders and timely service. Fluency in English is required.

Qualifications

• Some college coursework or a degree in business administration, logistics, or a related field is preferred.
• 2-3 years of experience in customer service in the transportation, logistics, or warehousing industry preferred.
• Experience with warehouse management systems (WMS) or CRM software is advantageous.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or in-person visits.
• Provide accurate information regarding order status, inventory availability, and shipping schedules.
• Investigate and resolve customer complaints, concerns, and discrepancies in a timely manner.
• Collaborate with internal teams to address customer issues effectively.
• Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Ensure orders are accurately entered into the system and fulfilled according to customer specifications.
• Maintain accurate records of customer interactions, transactions, and inquiries.
• Generate reports and summaries to track customer service metrics and performance.
• Identify root causes of customer issues and implement solutions to prevent recurrence.
• Proactively address potential problems to ensure a seamless customer experience.
• Develop a deep understanding of DSV's warehouse services, capabilities, and offerings.
• Educate customers on product features, benefits, and value propositions.
• Collaborate with warehouse operations, logistics, and sales teams to coordinate customer orders and requests.
• Communicate customer feedback and insights to relevant stakeholders for continuous improvement.
• Strive to exceed customer expectations by delivering exceptional service and building strong relationships.
• Solicit feedback from customers and implement enhancements to improve overall satisfaction.

Skills

Interpersonal skills

Communication skills

Multitasking

Time management

Problem-solving

Attention to detail

MS Office

Education

College coursework or degree in business administration or logistics

2-3 years of customer service experience in logistics

Tools

WMS software

CRM software

Job description

DSV - Global transport and logistics in the USA (Brownsville) is seeking a Warehouse Customer Service Agent to be the primary point of contact for customers, addressing inquiries and supporting warehouse operations.

You will respond to inquiries, provide order status, track shipments, process returns, and collaborate with warehouse, logistics, and sales teams to ensure accurate orders and timely service. Fluency in English is required.