Logistics Customer Support Specialist

DSV - Global Transport and Logistics; Miami (FL); On-site; USD 25,000 - 34,000; Full time

Job summary

DSV Air & Sea Inc. in Miami, FL, is seeking a Warehouse Customer Service Agent to serve as the main contact for customers and support warehouse operations.

You will coordinate with warehouse, logistics, and sales teams to process orders, track shipments, and handle returns, while maintaining accurate records and delivering exceptional service.

Ideal candidates have 2–3 years in logistics customer service; familiarity with WMS/CRM is a plus. Fluency in English required.

Qualifications

• Some college coursework or a degree in business administration, logistics, or a related field is preferred.
• 2-3 years of experience in customer service in transportation, logistics, or warehousing.
• Experience with warehouse management systems (WMS) or customer relationship management (CRM) software is advantageous.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or in-person visits.
• Provide accurate information regarding order status, inventory availability, and shipping schedules.
• Investigate and resolve customer complaints, concerns, and discrepancies in a timely manner.
• Collaborate with internal teams to address customer issues effectively.
• Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Ensure orders are accurately entered into the system and fulfilled according to customer specifications.
• Maintain accurate records of customer interactions, transactions, and inquiries.
• Generate reports and summaries as needed to track customer service metrics and performance.
• Identify root causes of customer issues and implement solutions to prevent recurrence.
• Proactively address potential problems to ensure a seamless customer experience.
• Develop a deep understanding of DSV's warehouse services, capabilities, and offerings.
• Educate customers on product features, benefits, and value propositions.
• Collaborate with warehouse operations, logistics, and sales teams to coordinate customer orders and requests.
• Communicate customer feedback and insights to relevant stakeholders for continuous improvement.
• Strive to exceed customer expectations by delivering exceptional service and building strong relationships.
• Solicit feedback from customers and implement enhancements to improve overall satisfaction.

Skills

Interpersonal skills

Multitasking

Problem solving

Attention to detail

MS Office

Education

Business/Logistics degree

Tools

WMS

CRM software

Job description

DSV Air & Sea Inc. in Miami, FL, is seeking a Warehouse Customer Service Agent to serve as the main contact for customers and support warehouse operations.

You will coordinate with warehouse, logistics, and sales teams to process orders, track shipments, and handle returns, while maintaining accurate records and delivering exceptional service.

Ideal candidates have 2–3 years in logistics customer service; familiarity with WMS/CRM is a plus. Fluency in English required.