Logistics Customer Service Agent - Warehouse Ops

DSV; Brownsville (TX); On-site; USD 20,000 - 27,000; Full time

Job summary

DSV in Brownsville, TX is seeking a Warehouse Customer Service Agent to be the main contact for customers, address inquiries, coordinate orders, and support warehouse operations. The role emphasizes delivering outstanding service, resolving issues, and maintaining customer relationships.

Educational background of some college coursework or a degree in business administration or logistics is preferred, with 2–3 years in customer service in the transportation/logistics sector.

Qualifications

• Some college coursework or a degree in business administration, logistics, or a related field is preferred.
• 2-3 years of experience in customer service roles, preferably in transportation, logistics or warehousing.
• Experience with WMS or CRM software is advantageous.
• Strong interpersonal and communication skills, both verbal and written.
• Ability to multitask, prioritize tasks and manage time in a fast-paced environment.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or in-person visits.
• Provide accurate information regarding order status, inventory availability, and shipping schedules.
• Investigate and resolve customer complaints, concerns, and discrepancies in a timely manner.
• Collaborate with internal teams to address customer issues effectively.
• Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Ensure orders are accurately entered into the system and fulfilled according to customer specifications.
• Maintain accurate records of customer interactions and inquiries.

Skills

English fluency

Interpersonal communication

Time management

Attention to detail

Education

Some college coursework or degree in business administration, logistics, or related field

Degree in business administration, logistics, or related field

Tools

WMS

CRM software

Microsoft Office

Job description

DSV in Brownsville, TX is seeking a Warehouse Customer Service Agent to be the main contact for customers, address inquiries, coordinate orders, and support warehouse operations. The role emphasizes delivering outstanding service, resolving issues, and maintaining customer relationships.

Educational background of some college coursework or a degree in business administration or logistics is preferred, with 2–3 years in customer service in the transportation/logistics sector.