Logistics Customer Care & Scheduling Coordinator

NX GROUP (NIPPON EXPRESS GROUP); Laredo (TX); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental/Vision

401k match

FSA/HSA

Disability insurance

Commuter benefits

Vacation & sick time

Job summary

NX GROUP (NIPPON EXPRESS GROUP) in Laredo, TX is seeking an experienced customer service coordinator to manage shipment orders, coordinate with drivers, and support account managers.

You will enter orders into Nippon Express’ Transportation Management System (TMW), perform track-and-trace calls, schedule pickups, retrieve PODs, and maintain professional carrier relations, with a commitment to accuracy and confidentiality.

Qualifications

• Outstanding interpersonal skills.
• Excellent phone and written communication with diverse personalities.
• Enthusiastic team player; self-motivated and able to work independently.

Responsibilities

• Enter shipment orders into TMW.
• Check calls to drivers for track and trace & GPS setup.
• Update account managers on issues and help create solutions.

Skills

Interpersonal skills

Phone & written communication

Team player

Independent worker

Attention to detail

Word & Excel

Tools

TMW system

Job description

NX GROUP (NIPPON EXPRESS GROUP) in Laredo, TX is seeking an experienced customer service coordinator to manage shipment orders, coordinate with drivers, and support account managers.

You will enter orders into Nippon Express’ Transportation Management System (TMW), perform track-and-trace calls, schedule pickups, retrieve PODs, and maintain professional carrier relations, with a commitment to accuracy and confidentiality.