Bilingual Logistics & Customer Service Coordinator

ProTrans International Holdings; Laredo (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

ProTrans International Holdings in Laredo, TX is seeking a Supply Chain/Customer Service professional to manage transactional work on accounts, coordinate with carriers, and support border crossing operations. You will act as the primary day-to-day contact to improve the customer experience.

Responsibilities include communicating with TL carriers, expediting shipments, resolving daily operational issues, and coordinating reporting.

Qualifications

• 1+ year experience in logistics or related field.
• Bachelor’s degree in Logistics, Transportation or business field.
• Willing to travel nationally and internationally to customer locations within the ProTrans International network.
• Experience using web-based BI tools and Microsoft Office.

Responsibilities

• Communicate with TL carriers to confirm pickups and deliveries, exceptions, and perform check calls in ProTrans’ TMS system.
• Facilitate successful border crossing operation with Border Crossing team and notify customers about deviations in customs process at the border.
• Arrange expedite shipment needs of the customer and communicate with ProTrans’ Expedite team.
• Assist customer plants with daily operational issue resolution.
• Elevate service level issues to Operations Manager.
• Communicate holiday schedules to customer and/or internal adjustments at ProTrans.
• Ensure the customer is aware of any exceptions in performance, delays, etc.
• Distribute reporting as necessary (daily, weekly, monthly).
• Collaborate with Accounts Receivable to secure timely billing.
• Logistics Plan Management: understand the logistics plan, gather and submit changes/adjustments.
• Enter bid requests to accommodate plan changes.
• Ensure unplanned requests are handled for the customer.

Skills

Critical thinking

Problem solving

Customer liaison

Time management

Adaptability

Compliance

Education

Bachelor's degree in Logistics or related field

1+ year logistics experience

Tools

Microsoft Office

Web-based BI tools

Job description

ProTrans International Holdings in Laredo, TX is seeking a Supply Chain/Customer Service professional to manage transactional work on accounts, coordinate with carriers, and support border crossing operations. You will act as the primary day-to-day contact to improve the customer experience.

Responsibilities include communicating with TL carriers, expediting shipments, resolving daily operational issues, and coordinating reporting.