Logistics Customer Accounts Manager — Growth & Impact

Swift Transportation; Phoenix (AZ); On-site; USD 32,000 - 36,000; Full time

Job summary

Swift Transportation in Phoenix, AZ seeks a Customer Service/Sales professional for a Monday–Friday morning shift (8 hours). Compensation ranges from $23 to $26 per hour, depending on experience and qualifications.

You will provide customer account services to high exposure or major accounts, collaborate with internal departments to balance capacity and freight, and build relationships that deliver short- and long-term customer value.

Qualifications

• 2+ years' experience in Customer Service or Sales required.
• Previous experience in transportation preferred.
• Must be able to set priorities.
• Must be able to work in a fast-paced team environment.
• Must be able to adapt to changing priorities.
• Bachelor's degree or equivalent combination of education and/or experience required.

Responsibilities

• Provide customer account services to high exposure or major account(s).
• Work in conjunction with other internal departments to achieve territorial balance of capacity and freight while achieving high service levels.
• Build internal and external relationships that deliver compelling short and long-term customer value propositions and efficient means of moving our customer's freight.
• Lead and solicit business from a specific or assigned number of customers by using daily available capacity.
• Serve as an extension of Sales to expand business revenue.
• Manage territorial balance of capacity and freight while achieving high service levels.
• Maintains knowledge of customer contractual requirements.
• Create monthly reports regarding service levels for customers as well as participate on any service oriented conference calls to supply definition.

Skills

Customer service

Sales

Transportation exp

Education

Bachelor's degree or equivalent

Job description

Swift Transportation in Phoenix, AZ seeks a Customer Service/Sales professional for a Monday–Friday morning shift (8 hours). Compensation ranges from $23 to $26 per hour, depending on experience and qualifications.

You will provide customer account services to high exposure or major accounts, collaborate with internal departments to balance capacity and freight, and build relationships that deliver short- and long-term customer value.