Customer Account Success Rep | 4/4 Schedule + Growth

Swift Transportation; Phoenix (AZ); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

401k

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Employee Stock Purchase Plan

Paid training

Wellness programs

Flexible Spending Account

Tuition assistance

Military leave

Vendor discounts

Volunteer opportunities

Growth opportunities

Diversity & inclusion

Job summary

Swift Transportation is seeking a Customer Service Associate to deliver world-class service to internal and external customers in a fast-paced transport environment. You will manage load details, communicate updates, and support profitability through effective problem resolution.

Associates degree or equivalent experience preferred; the role offers a comprehensive benefits package, 401(k), training, and growth opportunities within a large national carrier.

Qualifications

• Previous customer service or related area in transportation industry preferred.
• Must possess outstanding telephone skills.
• Must possess excellent time management skills.
• Must be able to work in a fast-paced team environment.
• Associates degree or equivalent combination of education and/or experience required.

Responsibilities

• Meet all customer expectations by providing world class service through effective communication to both internal and external customers while improving company profitability.
• Incumbents may be assigned to alternate work shifts based on company and customer needs.
• Anticipate and facilitate problem resolution on all load issues to meet or exceed total satisfaction of customers.
• Develop and grow customer relationships while assisting in balancing the freight capacity.
• Commit to, receive and accurately enter detailed customer load information by telephone, fax or electronic tendering.
• Input all load information to the system accurately. Ensure customer information is accurate and current.
• Monitor and trace loads and provide necessary follow up to customers such as late pickups and/or deliveries.

Skills

Telephone skills

Time management

Teamwork

Communication

Education

Associate's degree

Job description

Swift Transportation is seeking a Customer Service Associate to deliver world-class service to internal and external customers in a fast-paced transport environment. You will manage load details, communicate updates, and support profitability through effective problem resolution.

Associates degree or equivalent experience preferred; the role offers a comprehensive benefits package, 401(k), training, and growth opportunities within a large national carrier.