Customer Account Manager

Swift Transportation; Phoenix (AZ); On-site; USD 32,000 - 36,000; Full time

Job summary

Swift Transportation in Phoenix, AZ seeks a Customer Service/Sales professional for a Monday–Friday morning shift (8 hours). Compensation ranges from $23 to $26 per hour, depending on experience and qualifications.

You will provide customer account services to high exposure or major accounts, collaborate with internal departments to balance capacity and freight, and build relationships that deliver short- and long-term customer value.

Qualifications

• 2+ years' experience in Customer Service or Sales required.
• Previous experience in transportation preferred.
• Must be able to set priorities.
• Must be able to work in a fast-paced team environment.
• Must be able to adapt to changing priorities.
• Bachelor's degree or equivalent combination of education and/or experience required.

Responsibilities

• Provide customer account services to high exposure or major account(s).
• Work in conjunction with other internal departments to achieve territorial balance of capacity and freight while achieving high service levels.
• Build internal and external relationships that deliver compelling short and long-term customer value propositions and efficient means of moving our customer's freight.
• Lead and solicit business from a specific or assigned number of customers by using daily available capacity.
• Serve as an extension of Sales to expand business revenue.
• Manage territorial balance of capacity and freight while achieving high service levels.
• Maintains knowledge of customer contractual requirements.
• Create monthly reports regarding service levels for customers as well as participate on any service oriented conference calls to supply definition.

Skills

Customer service

Sales

Transportation exp

Education

Bachelor's degree or equivalent

Job description

Schedule: Monday-Friday (Mornings, 8hr shift)

Compensation: $23-26 depending on expereince and qualifications

Who We Are:

Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.

Job Responsibilities: What you will do
Provide customer account services to high exposure or major account(s). Work in conjunction with other internal departments to achieve territorial balance of capacity and freight while achieving high service levels. Build internal and external relationships that deliver compelling short and long-term customer value propositions and efficient means of moving our customer's freight.

• Lead and solicit business from a specific or assigned number of customers by using daily available capacity.
• Serve as an extension of Sales to expand business revenue.
• Manage territorial balance of capacity and freight while achieving high service levels.
• Maintains knowledge of customer contractual requirements.
• Create monthly reports regarding service levels for customers as well as participate on any service oriented conference calls to supply definition.

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Qualifications: What you need to bring

• 2+ years' experience in Customer Service or Sales required.
• Previous experience in transportation preferred.
• Must be able to set priorities.
• Must be able to work in a fast-paced team environment.
• Must be able to adapt to changing priorities.
• Bachelor's degree or equivalent combination of education and/or experience required.

What we offer:

Our Benefits Package includes 401k, Medical, Dental, Vision, Disability, Supplemental and Life Insurance as well as pet insurance. We also offer an Employee Stock Purchase plan, paid training, wellness programs, Flexible Spending Account, Tuition Assistance Programs (subject to change), Military Leave, and discounts with our vendors. Volunteer opportunities to support our local communities - We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back. Training, Development & Growth Opportunities - Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement. We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive. Diversity, Equity and Inclusion - A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters.

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. Candidates must be authorized to work in the U.S. The Company does not sponsor employment visas.