Payroll Support Specialist — Growth & Training

Swift Transportation; Phoenix (AZ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401k

Medical

Dental

Vision

Disability

Life Insurance

pet insurance

Employee Stock Purchase plan

paid training

wellness programs

Flexible Spending Account

Tuition Assistance Programs

Military Leave

discounts with our vendors

Job summary

Swift Transportation is seeking a payroll/customer service associate in Phoenix to provide superior pay-related support to employees and internal teams. You will answer inquiries, train staff on payroll processes, and ensure accuracy in pay calculations while maintaining a positive, service-oriented environment.

The role emphasizes timely issue resolution, strong written and verbal communication, and collaboration with multiple departments.

Qualifications

• One (1) year previous customer service or payroll related experience.
• Exceptional verbal and written communication skills; advanced computer skills including Microsoft Word, Excel, & Power Point; proven ability to work in a fast-paced call center environment.
• High School Diploma or GED

Responsibilities

• Provide superior service to internal and external customers, both verbally and written using departmental set standard for quality, calls taken, answer times, and hold times. Respond to payroll related inquiries; answer inbound calls and draft and send email and Qualcomm messages.

Skills

Customer service

Payroll knowledge

Verbal communication

Written communication

MS Word

Excel

PowerPoint

Call center

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

PowerPoint

Job description

Swift Transportation is seeking a payroll/customer service associate in Phoenix to provide superior pay-related support to employees and internal teams. You will answer inquiries, train staff on payroll processes, and ensure accuracy in pay calculations while maintaining a positive, service-oriented environment.

The role emphasizes timely issue resolution, strong written and verbal communication, and collaboration with multiple departments.