Discrepancy & Cargo Resolution Specialist

Swift Transportation; Phoenix (AZ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401k

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life Insurance

Employee Stock Purchase plan

Tuition assistance

Wellness programs

Flexible Spending Account

Military Leave

Vendor discounts

Job summary

Swift Transportation seeks a detail-oriented Customer Service Coordinator in the Phoenix area to manage delivery discrepancies, communicate with drivers and customers, and ensure accurate billing and timely resolutions.

You will handle multiple tasks, maintain data integrity, and collaborate with various teams to support swift, reliable logistics operations. The role starts at $19.50/hour with comprehensive benefits and growth opportunities at Swift Transportation.

Qualifications

• 1 year experience in customer service or similar experience required.
• Must possess excellent multi-tasking skills.
• Must possess strong data entry skills.
• Must be able to handle a high call volume and recognize the need for follow up verses answering inbound calls when volumes are high.
• Must have exceptional customer service and communication skills.
• High School Diploma or equivalent required.

Responsibilities

• Coordinate disposition of product refused by customer or left on trailers by customers.
• Investigate and perform data gathering activities.
• Oversee multiple open delivery discrepancies at any one time including Refrigerated, Dry, Flatbed, Rail and Logistics loads.
• Manage, control and monitor delivery discrepancies until the company has been relieved of control of the product by the customer.
• Ensure customers are appropriately billed for expenses related to agreed upon services rendered (i.e. re-delivery fees, destruction charges, storage fees, other accessorial charges, etc.).
• Respond to incoming phone calls, e-mails or messages from Drivers related cargo discrepancies at delivery.
• Monitor freight disposition queues regularly. Maintain key performance metrics.
• Evaluate refused freight and coordinate disposition with designated department personnel.
• Verify and document proper handling of disposition in systems of record and portals.
• Authorize costs associated with delivery discrepancies by negotiating with customers and vendors.
• Make effective economic decisions based on data gathered.
• Contact all parties involved and obtain updates on the day of the incident.
• Provide updated claim information and instruction of freight per shipper's specifications.
• Notate and document all charges for proper billing and recovery.
• Manage queue of open claims awaiting billing and coordinate with billing.
• Communicate with billing to ensure timely charges are applied.
• Support others in achieving organizational objectives.

Skills

1 year experience

multi-tasking

data entry

customer service

communication skills

Education

High School Diploma

Job description

Swift Transportation seeks a detail-oriented Customer Service Coordinator in the Phoenix area to manage delivery discrepancies, communicate with drivers and customers, and ensure accurate billing and timely resolutions.

You will handle multiple tasks, maintain data integrity, and collaborate with various teams to support swift, reliable logistics operations. The role starts at $19.50/hour with comprehensive benefits and growth opportunities at Swift Transportation.