Weekend Carrier Relations Specialist

Swift Transportation; Phoenix (AZ); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

401k Plan

Medical Insurance

Dental Insurance

Vision Insurance

Employee Stock Purchase Plan

Job summary

Swift Transportation is seeking a Full-time Weekend Carrier Relations Representative in Phoenix, AZ. Schedule: Fri–Mon, 6:00 AM–4:00 PM with an hourly pay range of $21.99–$30.79. You will onboard carriers, conduct fraud reviews, and manage trailer and load activities to optimize utilization and service levels.

You must have 1+ year of related experience and an associate degree or equivalent. Strong attention to detail, time management, and excellent telephone skills are essential in a fast-paced

Qualifications

• 1+ years related experience required.
• Must be results focused.
• Must possess strong attention to detail skills.
• Must possess outstanding telephone skills.
• Must possess excellent time management skills.
• Must be able to work in a fast-paced team environment.
• Associates degree or equivalent combination of education and/or experience required.

Responsibilities

• Complete carrier onboarding and setup processes accurately and timely in accordance with company policies and procedures.
• Conduct thorough fraud prevention reviews using all available tools and resources to identify and mitigate potential risks.
• Evaluate and process carrier qualification overrides in accordance with established company guidelines.
• Research and identify the causes of inactive carrier status changes and determine appropriate resolution opportunities.
• Deliver exceptional carrier service by professionally handling concerns, de-escalating complaints, and directing issues to the appropriate resources for resolution.
• Source and secure the best trailer solutions efficiently, with a target turnaround time of less than 15 minutes.
• Prioritize the utilization of idle trailers and ensure no trailer remains idle for more than 21 days.
• Manage Trailer Tracking to ensure all trailer returns are addressed by end of day (EOD).
• Accurately report, document, and tag loads identified to be in misuse in accordance with company procedures.
• Monitor trailer and load activity to drive equipment utilization and operational efficiency.
• Proactively collaborate with team members and assist others in achieving departmental and organizational objectives.
• Communicate weekend issues clearly, accurately, and promptly to Weekend Operations, Carrier Relations Management, and Logistics Trailer Management teams.
• Maintain effective cross‑functional communication to ensure seamless operational continuity.

Skills

Attention to detail

Time management

Telephone skills

Prioritization

Team collaboration

Results driven

Education

Associates degree or equivalent combination of education and/or experience

Job description

Swift Transportation is seeking a Full-time Weekend Carrier Relations Representative in Phoenix, AZ. Schedule: Fri–Mon, 6:00 AM–4:00 PM with an hourly pay range of $21.99–$30.79. You will onboard carriers, conduct fraud reviews, and manage trailer and load activities to optimize utilization and service levels.

You must have 1+ year of related experience and an associate degree or equivalent. Strong attention to detail, time management, and excellent telephone skills are essential in a fast-paced