Logistics CSR: Customer Experience & Problem Solver

Morales Group; Whitestown (IN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Disability Insurance

Paid Baby Bonding Time

Competitive PTO

401k Plan

Professional Development

Volunteer Hours

Passport Program

Job summary

Accion Performance, a Morales Group company, is seeking a Customer Service Representative for our Whitestown, IN 3PL facility. You will be the primary client contact, handling overflow storage, omni-channel fulfillment, and value-added services with timely communication and accurate order processing.

You will collaborate with operations, inventory, and shipping teams to meet SLAs and KPI targets while maintaining detailed records and providing proactive problem-solving support.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• 2+ years of customer service experience in a logistics, supply chain, or warehouse environment.
• Proficiency with WMS and OMS platforms.
• Exceptional communication and interpersonal skills.
• Ability to de-escalate customer frustration and maintain a positive representation.

Responsibilities

• Serve as the liaison between customers and internal departments (operations, inventory, shipping).
• Resolve customer issues promptly and professionally, escalating when necessary.
• Manage inbound and outbound communication and scheduling regarding order status and inventory.
• Process orders across multiple channels using WMS and OMS platforms when needed.
• Monitor inventory and coordinate retrievals, shipments, and replenishments.
• Provide support to the value-added services department when needed.
• Maintain accurate records of customer interactions and service requests.
• Collaborate with warehouse teams to ensure timely execution of services.
• Meet and exceed response time metrics on KPIs.
• Participate in continuous improvement initiatives to enhance CX and operations.

Skills

Exceptional communication

Interpersonal skills

Problem-solving

Detail-oriented

Microsoft Excel

Multitasking

De-escalation

Education

High school diploma or equivalent

Associate or Bachelor’s degree preferred

Tools

WMS

OMS

Job description

Accion Performance, a Morales Group company, is seeking a Customer Service Representative for our Whitestown, IN 3PL facility. You will be the primary client contact, handling overflow storage, omni-channel fulfillment, and value-added services with timely communication and accurate order processing.

You will collaborate with operations, inventory, and shipping teams to meet SLAs and KPI targets while maintaining detailed records and providing proactive problem-solving support.