Logistics CSR: Customer Success & Ops Support

Morales Group Staffing; Whitestown (IN); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Disability Insurance

Paid Baby Bonding Time

Competitive PTO

401(k) Plan

Professional Development

Passport Program

Volunteer Hours

Job summary

Accion Performance, a Morales Group company, seeks a Customer Service Representative for our 3PL facility in Whitestown, IN. You will be the primary liaison for clients using overflow storage, omni-channel fulfillment, and value-added services, driving accurate order entry, timely communication, and proactive problem solving.

You will collaborate with operations, inventory, and shipping teams to meet service levels, manage orders across channels, and maintain precise records.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• 2+ years of customer service experience in logistics, supply chain or warehouse.
• Proficiency with WMS and OMS.
• Exceptional communication and interpersonal skills.
• Ability to de-escalate customer frustration and stay professional.

Responsibilities

• Serve as liaison between customers and internal departments (ops, inventory, shipping).
• Manage inbound/outbound communication and scheduling for order status and inventory.
• Process orders across e-commerce, retail, and wholesale channels using WMS/OMS.
• Monitor inventory and coordinate retrievals, shipments and replenishments.
• Maintain records of customer interactions, transactions, and service requests.
• Collaborate with warehouse and fulfillment teams to ensure timely execution.
• Aim to meet or exceed response time KPIs; participate in process improvements.

Skills

WMS

OMS

Excel

Communication

Interpersonal skills

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

Microsoft Office Suite

Excel

Job description

Accion Performance, a Morales Group company, seeks a Customer Service Representative for our 3PL facility in Whitestown, IN. You will be the primary liaison for clients using overflow storage, omni-channel fulfillment, and value-added services, driving accurate order entry, timely communication, and proactive problem solving.

You will collaborate with operations, inventory, and shipping teams to meet service levels, manage orders across channels, and maintain precise records.