Logistics Customer Experience Specialist — Growth & Impact

Acción Performance; Whitestown (IN); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Disability Insurance

Paid Baby Bonding Time

Competitive PTO

401k Plan

Professional Development

Paid Volunteer Hours

Passport Program

Job summary

Accion Performance is hiring a Customer Service Representative at our Whitestown, IN 3PL facility. You will be the primary contact for clients using overflow storage, omni-channel fulfillment, and value-added services, ensuring timely communication and accurate order processing.

You will collaborate with internal teams to meet SLAs, log interactions, and support continuous improvement in customer experience and operations. Strong logistics knowledge and problem-solving are essential.

Qualifications

• 2+ years of customer service in logistics or warehouse.
• Proficiency with WMS and OMS.
• Exceptional communication and interpersonal skills.
• Ability to de-escalate customer frustration and maintain a positive representation.
• Detail-oriented with excellent organizational and problem-solving abilities.
• Adaptability to frequent change.
• Proficiency in Microsoft Office; Excel experience required.
• Exceptional listening skills.

Responsibilities

• Serve as the liaison between customers and internal departments (operations, inventory, shipping, etc.).
• Resolve customer issues promptly and professionally, escalating when necessary.
• Manage inbound and outbound communication and scheduling regarding order status, inventory levels, and other service requests.
• When needed process orders across multiple channels (e-commerce, retail, wholesale) using WMS and OMS platforms.
• Monitor inventory and coordinate retrievals, shipments, and replenishments.
• When needed provide customer support to our value-added services department
• Maintain accurate records of customer interactions, transactions, and service requests.
• Physical and systematic document control of shipping and receiving records, COA's, and other customer related documents
• Collaborate with warehouse and fulfillment teams to ensure timely and accurate execution of contractual services.
• Meeting and exceeding response time metrics on key KPIs
• Participate in continuous improvement initiatives to enhance customer experience and operational efficiency.

Skills

Customer service

Communication

Problem solving

Multitasking

Excel

WMS

Education

High school diploma

Associate or Bachelor's degree preferred

Tools

WMS

OMS

Job description

Accion Performance is hiring a Customer Service Representative at our Whitestown, IN 3PL facility. You will be the primary contact for clients using overflow storage, omni-channel fulfillment, and value-added services, ensuring timely communication and accurate order processing.

You will collaborate with internal teams to meet SLAs, log interactions, and support continuous improvement in customer experience and operations. Strong logistics knowledge and problem-solving are essential.