Logistics CX Specialist - 3PL & Problem Solver

Morales Group, Inc; Whitestown (IN); On-site; USD 34,000 - 52,000; Full time

Job summary

Accion Performance, a Morales Group company, seeks a 3PL Customer Experience Representative to bridge clients with warehouse operations, ensuring orders move smoothly and issues are resolved. You will thrive in a fast-paced setting, leveraging problem-solving and communication to deliver exceptional service.

Bring your customer-first mindset and experience with WMS/OMS and Excel to build strong client relationships.

Qualifications

• Customer service experience, preferably in logistics, warehousing or supply chain.
• Strong communication, attention to detail, patience and positivity.
• Ability to juggle multiple priorities in a fast-paced environment.
• Experience with WMS/OMS systems and Excel is required.

Responsibilities

• Serve as the connection between clients and warehouse operations to keep orders moving.
• Resolve challenges and deliver an exceptional customer experience.
• Build strong client relationships and support continuous improvement.
• Collaborate with cross-functional teams to ensure timely issue resolution.

Skills

Customer service

Communication

Attention to detail

Patience

Positivity

Multitasking

Tools

WMS/OMS systems

Excel

Job description

Accion Performance, a Morales Group company, seeks a 3PL Customer Experience Representative to bridge clients with warehouse operations, ensuring orders move smoothly and issues are resolved. You will thrive in a fast-paced setting, leveraging problem-solving and communication to deliver exceptional service.

Bring your customer-first mindset and experience with WMS/OMS and Excel to build strong client relationships.