Logistics Client Success Specialist with AI Tools

ITS Logistics; Whitestown (IN); On-site; USD 30,000 - 33,000; Full time

Job summary

ITS Logistics in Whitestown, IN is seeking an Account Specialist to maintain strong client relationships and handle day-to-day business needs. You will work across warehouse and administrative teams, ensuring proactive communication and smooth operations for your accounts.

Responsibilities include order processing, basic billing, and upholding client contracts while keeping SOPs up to date. Proficiency with MS Office and a WMS is preferred; strong English communication and prioritization are

Qualifications

• Excellent verbal and written communication skills in English.
• Ability to diagnose and resolve problems with a proactive approach.
• Proficiency with MS Office and experience with a warehouse management system (WMS) preferred.
• Strong work ethic and the ability to manage multiple priorities.

Responsibilities

• Oversee one or several client accounts and anticipate client needs.
• Assist in order processing using multiple software platforms.
• Act as liaison between clients and warehouse/admin teams with clear communication.
• Understand client contracts and assist with basic billing and auditing.
• Maintain documented standard operating procedures for clients.

Skills

Verbal communication

Written communication

Problem solving

Autonomy

Prioritization

Tools

MS Office Suite

WMS

Job description

ITS Logistics in Whitestown, IN is seeking an Account Specialist to maintain strong client relationships and handle day-to-day business needs. You will work across warehouse and administrative teams, ensuring proactive communication and smooth operations for your accounts.

Responsibilities include order processing, basic billing, and upholding client contracts while keeping SOPs up to date. Proficiency with MS Office and a WMS is preferred; strong English communication and prioritization are