Customer Service Representative

ITS Logistics

Haslet (TX)

On-site

USD 27,276 - 38,848

Full time

14 days+

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Job summary

A premier logistics company is seeking an Account Specialist to manage client accounts and ensure exceptional service. The ideal candidate will maintain strong relationships with clients and assist in order processing. Proficiency in MS Office and effective communication skills are essential. This full-time position offers a pay rate of $24 per hour. Applicants should have a strong work ethic and a passion for client support. Join a dynamic team and make a difference in a fast-paced environment.

Qualifications

Fluency in English required, phone etiquette necessary.
Willingness to go 'above and beyond' for client support.

Responsibilities

Oversee client accounts and provide exemplary service.
Assist in order processing on multiple digital platforms.
Communicate with clients about order status and special projects.

Skills

Proficiency with automated information systems

Strong proficiency with MS Office Suite

Excellent verbal and written communication skills

Problem diagnosis and resolution skills

Strong work ethic and positive attitude

Job description

3 weeks ago Be among the first 25 applicants

About ITS Logistics

Are you ready to unleash your potential and be a part of one of the fastest growing, exciting logistics companies in the US? ITS Logistics is a premier Third‑Party Logistics company that provides creative supply chain solutions. With the highest level of service, unmatched industry experience and work ethic, and a laser focus on innovation and technology—our purpose is to improve the quality of life by delivering excellence in everything we do.

At ITS, we invest in your personal and professional growth, providing the tools, resources, and support you need to unleash your full potential, collaborate with like‑minded teammates, and seize limitless opportunities. By joining our all‑star team, you will be part of an organization that values your unique skills, encourages your drive for excellence, and recognizes your unwavering commitment to achieving our shared goals.

We empower our team members to become champions in their respective fields by nurturing a culture of collaboration, competition, and unyielding resilience. We believe that together, we can conquer any challenge and achieve remarkable victories.

Want to learn more about ITS Logistics? Check out our website! www.its4logistics.com

Position Summary

The Account Specialist is the face of the Company to our customers. Account Specialists are responsible for maintaining great working relationships with our clients and handling their day‑to‑day business needs.

Principle Accountabilities

Oversee client accounts, provide exemplary and personal service to a variety of customers
Assist in order processing, leveraging several different digital platforms
Control effective communications for your accounts by acting as a liaison between your customer and the warehouse operations team. This includes:
- Communication of inbound/outbound demand and special customer needs
- Working with ITS’s Fleet and Freight Brokerage to better serve your customers
- Providing consistent and professional communication with clients regarding the status of their orders or special projects
- Understand and act in accordance with client contracts, perform basic billing and auditing
- Create and maintain documented standard operating procedures specific to your clients

Position Requirements

Proficiency with automated information systems to research and resolve client related issues
Strong proficiency with MS Office Suite (Word, Excel, Outlook, etc.)
Excellent verbal and written skills (phone etiquette and fluency in English required)
Must possess excellent problem diagnosis and resolution skills
Willingness to go "above and beyond" in the spirit of client support
Strong work ethic and a positive attitude

Pay: $24 an Hour

Seniority level