Logistics Client Success Specialist

arrivelogistics.com; Tampa (FL); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision, and life

401(k) matching

Employee Resource Groups

Casual dress code

Free coffee on site

Free parking on site

Wellness days

Parental leave

Relocation assistance

Job summary

Arrive Logistics is seeking a Client Success Associate in Tampa, FL, to manage load building, scheduling, and tracking for existing and new client accounts. You will communicate with shippers, consignees, and carrier reps to ensure timely updates and accurate execution of loads.

The role emphasizes detail, proactive communication, and independent work while collaborating across departments to deliver exceptional customer service.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• Fast-paced and able to multitask in a high-pressure environment.
• Polished communicator with exceptional interpersonal skills, both verbal & written.

Responsibilities

• Manage load board daily with data entry in load building, scheduling, tracking, and closing out loads.
• Obtain pickup and delivery appointments from shippers and consignees within the network.
• Provide timely updates internally and externally; communicate proactively when shipments are delayed.
• Close out loads to ensure overall execution.
• Collaborate across departments to deliver best-in-class client service.

Skills

Fast-paced

Multitasking

Communication skills

Detail oriented

Customer focus

Independent worker

Education

Bachelor’s degree in a relevant field

Job description

Arrive Logistics is seeking a Client Success Associate in Tampa, FL, to manage load building, scheduling, and tracking for existing and new client accounts. You will communicate with shippers, consignees, and carrier reps to ensure timely updates and accurate execution of loads.

The role emphasizes detail, proactive communication, and independent work while collaborating across departments to deliver exceptional customer service.