Freight Logistics Coordinator — Client Relations

Target Freight Management; Tampa (FL); Vor Ort; USD 45.000 - 55.000; Vollzeit

Zusammenfassung

Target Freight Management is seeking a Logistics Coordinator in Tampa, FL to manage daily operations for FTL and LTL shipments and act as a primary liaison with customers and carriers. You will route orders cradle to grave, track shipments, prepare bills of lading, and ensure timely, accurate communication across teams.

The ideal candidate has at least 2 years of experience, strong organizational skills, and excellent phone/email communication.

Qualifikationen

• High school diploma or GED; bachelor’s preferred.
• At least 2 years of experience in logistics or a related role.
• Ability to communicate effectively with customers and carriers at all levels.
• Strong problem solving and organizational skills with attention to detail.
• Proactive, self-motivated, and able to work independently or in a team.
• Excellent phone and email communication; multitasking capability.

Aufgaben

• Customer & Carrier Relations: Resolve customer service problems by determining the cause, selecting and explaining the best solution, and expediting correction or adjustment, delivering excellent service throughout process.
• Serve as a point of contact for dedicated customers, assisting with several tasks related to the dedicated client as well as the carriers in their program.
• Build and maintain strong relationships with customers and carriers.
• Serve as a point of escalation for customer and carrier issues.
• Provide after-hours support to carriers, customers, staff, and vendors as necessary.
• Provide continuous follow-up on customer issues to ensure timely resolution.
• Overall daily operations for FTL and LTL customer orders.
• Manage incoming calls and emails, and assist in managing a shipping queue.
• Route shipments cradle to grave for both LTL, FTL, and other modes including building Bills of Lading, labels, load tenders, and following through with each order for the entirety of the shipment lifespan.
• Track and trace shipments across various carrier sites and freight companies.
• Compliance and understanding of various TFM platforms, including our FTL system as well as our TMS File and resolve claims.
• Maintain documentation to ensure compliance standards are met.
• Maintain a high degree of confidentiality regarding rates, customers, and other proprietary information.
• Perform other duties as assigned by management.

Kenntnisse

Effective communication

Time management

Organizational skills

Multitasking

Customer service

Problem solving

MS Office

Ausbildung

High school diploma or GED

Bachelor’s degree preferred

Tools

MS Office

Business software

Jobbeschreibung

Target Freight Management is seeking a Logistics Coordinator in Tampa, FL to manage daily operations for FTL and LTL shipments and act as a primary liaison with customers and carriers. You will route orders cradle to grave, track shipments, prepare bills of lading, and ensure timely, accurate communication across teams.

The ideal candidate has at least 2 years of experience, strong organizational skills, and excellent phone/email communication.