Logistics Client Success Specialist

MIHLFELD & ASSOCIATES INC; Springfield (MO); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Short/long-term disability

Paid training

Job summary

Mihlfeld & Associates, Inc. is seeking a Customer Services Representative to act as the daily problem-solver and trusted contact for assigned clients. You will coordinate with carriers, vendors, and internal teams to resolve issues and ensure shipments run smoothly.

The ideal candidate has 2+ years in customer service, strong communication skills, and proficiency with Microsoft Office. This role offers on-site work in Springfield, MO with paid training and health coverage options.

Qualifications

• At least 2 years of customer service experience (logistics/shipping preferred).
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office and ability to learn new systems.
• Excellent organizational and time-management skills.

Responsibilities

• Respond promptly to client inquiries by email and phone.
• Serve as liaison between clients, carriers, and internal departments.
• Provide shipment updates and tracking information.
• Assist with onboarding of new clients and training.
• Support cargo claims submissions and follow-up.

Skills

Customer service

Communication skills

Multitasking

Teamwork

Tools

Microsoft Office

Excel

Job description

Mihlfeld & Associates, Inc. is seeking a Customer Services Representative to act as the daily problem-solver and trusted contact for assigned clients. You will coordinate with carriers, vendors, and internal teams to resolve issues and ensure shipments run smoothly.

The ideal candidate has 2+ years in customer service, strong communication skills, and proficiency with Microsoft Office. This role offers on-site work in Springfield, MO with paid training and health coverage options.