Customer Service Representative (9114)

Mihlfeld & Associates; Springfield (MO); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid training

Job summary

Mihlfeld & Associates is seeking a Customer Services Representative in Springfield, MO to act as the daily problem-solver and trusted contact for clients. You will work closely with assigned accounts, communicating via email and phone to meet client needs quickly and accurately.

Responsibilities include coordinating with carriers and internal teams to resolve issues, provide shipment updates, and guide clients through MA’s online tools.

Qualifications

• Strong written and verbal communication skills.
• Excellent organizational and time-management abilities.
• Proficiency with Microsoft Office (Excel, Word, Outlook) and adaptable to new systems.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Respond promptly to client inquiries by email and phone.
• Serve as liaison between clients, carriers, and internal departments.
• Provide shipment updates and tracking information.
• Proactively communicate delays or service issues and resolve them.

Skills

Communication skills

Organizational skills

Time management

Teamwork

Problem solving

Customer service

Tools

Microsoft Office

Job description

Job Details: Job Location: 2841 E DIVISION ST - SPRINGFIELD, MO 65803, Position Type: Full Time, Salary Range: $20.00 - $23.00 Hourly, Travel Percentage: None, Job Shift: Day, Job Category: Customer Service, The Customer Services Representative (CSR) at Mihlfeld & Associates serves as the daily problem-solver and trusted point of contact for our clients. CSRs work closely with their assigned accounts, primarily through email and phone communication, ensuring that client needs are met quickly and accurately. The CSR is responsible for coordinating with internal teams, carriers, and vendors to resolve issues, manage shipments, and provide ongoing support. A successful CSR is detail-oriented, responsive, collaborative, and finds satisfaction in building strong client relationships while solving challenges in a fast-paced environment.

Key Responsibilities

Client Support & Communication

• Respond promptly to client inquiries by email and phone.
• Serve as the liaison between clients, carriers, and internal departments.
• Provide shipment updates, including carrier tracking and tracing information.
• Proactively communicate delays or service issues and follow through with timely resolutions.

Issue Resolution & Process Management

• Assist clients with cargo claims by managing submissions, disputes, and follow-up.
• Ensure accurate reporting and documentation using both commercial and proprietary software.
• Support clients in learning and using M&A’s online tools and systems.
• Quote and book shipments with carriers as needed.

Onboarding & Client Success

• Assist with the onboarding and implementation of new clients.
• Support client training through phone or video sessions.
• Help ensure long-term client satisfaction by delivering consistent, reliable support.

Mihlfeld & Associates, Inc. is an EOE committed to providing a great workplace experience and work-life balance for everyone. Below are some of the highlights for the Account Manager role:

• Compensation: hourly, non-exempt, $20.00-$23.00 per hour
• Insurance Benefits: Company paid employee paid health insurance (dependents can be added), dental, vision, life, short term & long-term disability, and Accidental Death & Dismemberment.
• Support: Paid training and support to ensure your success.
• Workplace Culture: Transparent, collaborative, and accountable environment engaging employees at all levels.
• Proven Business Model: Access to resources and experiences to help you succeed immediately and long-term.

Qualifications

We are looking for someone who thrives in a fast-paced, problem-solving environment and enjoys working directly with clients to deliver solutions. The ideal candidate will bring:

• At least 2 years of customer service experience (logistics/shipping preferred but not required).
• Strong communication skills, both written and verbal.
• Proficiency with Microsoft Office (Excel, Word, Outlook) and ability to learn new systems quickly.
• Excellent organizational and time-management skills, with the ability to manage multiple priorities.
• A collaborative approach to teamwork with the ability to work independently when needed.

Ideal Candidate Qualities

• Feel a sense of achievement when solving client problems.
• Build strong, positive relationships with both clients and teammates.
• Stay diligent and accurate while working quickly under deadlines.
• Remain calm under pressure and adapt to changing client needs.
• Take pride in delivering exceptional client experiences every day.