Logistics & Client Success Program Coordinator

Helm Inc.; Livonia (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Helm Inc. is seeking a Program Coordinator to support day-to-day operations of dynamic programs. You will contribute to order management, inventory tracking, customer service, and reporting to ensure seamless program execution.

This role involves cross-team collaboration, problem solving, and ownership of program logistics with opportunities to improve processes. Occasional travel to the Livonia warehouse is required.

Qualifications

• Bachelor’s degree in Business Administration or related field.
• 2-4 years of customer service or program coordination experience.
• Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint, Word, Teams).
• Strong organizational skills and attention to detail.
• A sense of urgency and a proactive attitude.
• Excellent communication and interpersonal skills.

Responsibilities

• Coordinate material distribution through Helm's Order and Warehouse Management Systems.
• Track and manage orders, inventory, and product setup.
• Monitor and respond to order reports (Open/Aged Orders).
• Process ad hoc and spot-buy orders across various customer programs.
• Handle item maintenance, scrapping, and physical inventories.
• Prepare quotes, order summaries, and client presentation decks.
• Provide exceptional customer service support and issue resolution.
• Attend internal and external meetings, including client check-ins.
• Identify process improvements and ensure timely resolution of project issues.
• Occasionally travel to our warehouse in Livonia.

Skills

Organizational skills

Communication skills

Education

Bachelor’s degree in Business Administration

2-4 years customer service/program coordination experience

Tools

Microsoft Office Suite

Job description

Helm Inc. is seeking a Program Coordinator to support day-to-day operations of dynamic programs. You will contribute to order management, inventory tracking, customer service, and reporting to ensure seamless program execution.

This role involves cross-team collaboration, problem solving, and ownership of program logistics with opportunities to improve processes. Occasional travel to the Livonia warehouse is required.