Program Coordinator - Branded Merchandise

Helm Inc.; Livonia (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Helm Inc. is seeking a Program Coordinator to support day-to-day operations of dynamic programs. You will contribute to order management, inventory tracking, customer service, and reporting to ensure seamless program execution.

This role involves cross-team collaboration, problem solving, and ownership of program logistics with opportunities to improve processes. Occasional travel to the Livonia warehouse is required.

Qualifications

• Bachelor’s degree in Business Administration or related field.
• 2-4 years of customer service or program coordination experience.
• Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint, Word, Teams).
• Strong organizational skills and attention to detail.
• A sense of urgency and a proactive attitude.
• Excellent communication and interpersonal skills.

Responsibilities

• Coordinate material distribution through Helm's Order and Warehouse Management Systems.
• Track and manage orders, inventory, and product setup.
• Monitor and respond to order reports (Open/Aged Orders).
• Process ad hoc and spot-buy orders across various customer programs.
• Handle item maintenance, scrapping, and physical inventories.
• Prepare quotes, order summaries, and client presentation decks.
• Provide exceptional customer service support and issue resolution.
• Attend internal and external meetings, including client check-ins.
• Identify process improvements and ensure timely resolution of project issues.
• Occasionally travel to our warehouse in Livonia.

Skills

Organizational skills

Communication skills

Education

Bachelor’s degree in Business Administration

2-4 years customer service/program coordination experience

Tools

Microsoft Office Suite

Job description

Description

Are you a detail-oriented, highly organized professional who thrives on keeping things running smoothly? Helm is looking for a Program Coordinator to support the day-to-day operations of our dynamic programs. The Program Coordinator will contribute to everything from order management and inventory tracking to customer service and reporting.

This role is ideal for someone who enjoys working across teams, solving problems, and ensuring our clients receive outstanding service and support. If you’re ready to take ownership of program logistics and contribute to continuous process improvement, we want to meet you!

What You'll Do:

• Coordinate material distribution through Helms Order and Warehouse Management Systems
  
• Track and manage orders, inventory, and product setup
  
• Monitor and respond to order reports (Open/Aged Orders)
  
• Process ad hoc and spot-buy orders across various customer programs
  
• Handle item maintenance, scrapping, and physical inventories
  
• Prepare quotes, order summaries, and client presentation decks
  
• Provide exceptional customer service support and issue resolution
  
• Attend internal and external meetings, including client check-ins
  
• Identify process improvements and ensure timely resolution of project issues
  
• Occasionally travel to our warehouse in Livonia
  

Requirements

What We're Looking For:

• Bachelor’s degree in Business Administration or related field
  
• 2-4 years of customer service or program coordination experience
  
• Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint, Word, Teams)
  
• Strong organizational skills and attention to detail
  
• A sense of urgency and a proactive attitude
  
• Excellent communication and interpersonal skills
  

Helm is an Equal Opportunity Employer.