Logistics Center Clerk: Billing, Dispatch & Admin Support

Estes Express; Shrewsbury (MA); On-site; USD 40,000 - 56,000; Full time

Job summary

Estes Express in Massachusetts is seeking a dispatcher/administrative coordinator to handle a heavy call volume, check in drivers, and enter delivery manifest data into the dispatch system. You will also image and scan bills of lading and coordinate delivery times with customers.

This role requires strong clerical and communication skills, the ability to work under tight deadlines, and the willingness to perform additional duties as needed.

Qualifications

• High School Diploma or GED or equivalent background.
• Experience in billing, collections, tracing & OS&D preferred
• Computer skills, proficient in MS Word and Excel
• Strong customer service skills
• Good clerical skills
• Possess excellent verbal and written communication and listening skills
• Ability to solve problems where work is defined with established instructions and processes
• Ability to work under close detailed instruction
• Experience in the transportation industry a plus although not required
• Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
• Must be able to comply with all company policies, rules, procedures and Code of Conduct
• Must be able to interact well with others
• Must be able to work independently, or in a team setting
• Must be capable of working under tight time constraints in a high volume environment with multiple priorities
• Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
• Must be authorized to work in the United States

Responsibilities

• Answer telephones with a heavy call volume and direct calls with accuracy
• Responsible for checking in drivers
• Enter delivery manifest data into the computer system
• Conduct imaging and scanning of bills of lading and other documents
• Identify freight bills requiring special delivery instructions
• Responsible for the distribution of bills of Lading
• Enter data into the dispatch systemWork with driver handhelds
• Contact customers and coordinate delivery times and schedule appointments for freight delivery
• Regular attendance is required.
• This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.

Skills

Customer service

Communication

Clerical skills

Problem solving

Teamwork

Able to lift 20 lbs

Work well under pressure

Verbal and written communication

Education

High School Diploma or GED

Tools

MS Word

Excel

Job description

Estes Express in Massachusetts is seeking a dispatcher/administrative coordinator to handle a heavy call volume, check in drivers, and enter delivery manifest data into the dispatch system. You will also image and scan bills of lading and coordinate delivery times with customers.

This role requires strong clerical and communication skills, the ability to work under tight deadlines, and the willingness to perform additional duties as needed.