Freight Dispatch & Billing Assistant

Estes Express; Manchester (NH); On-site; USD 25,000 - 33,000; Full time

Job summary

Estes Express in Manchester, NH seeks an efficient office professional to handle high-volume calls, check in drivers, and enter manifest data. You will image and scan documents, identify special-delivery freight, and manage bills of lading.

You’ll use dispatch software and MS Word/Excel, coordinating with customers to schedule deliveries while maintaining accuracy and dependability in a fast-paced environment.

Qualifications

• HS diploma or GED or equivalent education/experience.
• Experience in billing, collections, tracing & OS&D preferred.
• Computer skills, proficient in MS Word and Excel.
• Strong customer service skills.
• Good clerical skills.
• Excellent verbal and written communication and listening skills.
• Ability to follow defined instructions and processes.
• Capable of working under close detailed instruction.
• Transportation industry experience a plus.
• Must be able to lift approximately 20 lbs.

Responsibilities

• Answer telephones with a heavy call volume and direct calls with accuracy.
• Check in drivers and manage related paperwork.
• Enter delivery manifest data into the computer system.
• Conduct imaging and scanning of bills of lading and other documents.
• Identify freight bills requiring special delivery instructions.
• Distribute bills of Lading to appropriate parties.
• Enter data into the dispatch system.
• Work with driver handhelds and dispatch tools.
• Contact customers and coordinate delivery times and schedules for freight.
• Maintain regular attendance and dependability.
• Perform other duties as assigned as needed.

Skills

Customer service

Communication

Listening

Problem solving

Teamwork

Clerical skills

Attention to detail

Organizational skills

Time management

Independence

Education

High School Diploma or GED

Tools

MS Word

Excel

Job description

Estes Express in Manchester, NH seeks an efficient office professional to handle high-volume calls, check in drivers, and enter manifest data. You will image and scan documents, identify special-delivery freight, and manage bills of lading.

You’ll use dispatch software and MS Word/Excel, coordinating with customers to schedule deliveries while maintaining accuracy and dependability in a fast-paced environment.