Logistics & Carrier Coordination Specialist

Syfan Logistics; Gainesville (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Syfan Logistics in Gainesville, GA, is seeking a Logistics Coordinator to work with the operations team to communicate with carriers and customers, ensuring on-time service for all shipments.

The role emphasizes high-quality customer service and the use of the company’s transportation management system, with proactive problem solving to maintain and develop strong relationships with customers and carriers.

Qualifications

• Strong customer service and interpersonal skills.
• Basic computer proficiency for Microsoft Office and logistics systems.
• Ability to prioritize tasks and adapt to changing loads.

Responsibilities

• Dispatches carriers by phone and computer in a professional manner.
• Manages load information including pickup and delivery times in the TMS.
• Tracks and communicates movements of drivers to shippers and receivers.
• Directs and resolves inbound calls from drivers and carriers for status updates.
• Updates Carrier Sales and Customer Sales Reps of delays or issues.
• Validates load data prior to delivery and addresses discrepancies.
• Documents details of all communications with carriers and customers in logs.
• Proactively identifies load issues and collaborates to implement solutions.

Skills

Customer service

Microsoft Office

TMS proficiency

Organizational skills

Problem solving

Team collaboration

Education

High school diploma / GED

Bachelor's degree preferred

Tools

Syfan Logistics TMS

Job description

Syfan Logistics in Gainesville, GA, is seeking a Logistics Coordinator to work with the operations team to communicate with carriers and customers, ensuring on-time service for all shipments.

The role emphasizes high-quality customer service and the use of the company’s transportation management system, with proactive problem solving to maintain and develop strong relationships with customers and carriers.