Logistics & Billing Customer Service Specialist

Id-Logistics; Salt Lake City (UT); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401K with matching

Health insurance

Dental insurance

Vision insurance

Vacation and sick time

STD

LTD

Open-Door culture

Job summary

ID Logistics in Salt Lake City is seeking a dependable Customer Service professional to respond to inquiries, process orders, and handle billing with courtesy and accuracy. You will collaborate with on-site management to address product inquiries, special requests, or discrepancies, while ensuring timely communication with customers.

The role emphasizes safety, GMP adherence, and a supportive, open-door culture.

Qualifications

• 3 years verifiable customer service experience.
• Strong written and verbal communication skills.
• Outstanding computer and data entry skills.
• Proficient in Microsoft Office suite.

Responsibilities

• Manage shipping and receiving within our system in partnership with Distribution Center Manager and Supervisors.
• Processing billing and invoicing with tight turnaround times and attention to detail.
• Resolve any issues with billing, invoicing, shipping and/or receiving with customers and internal management.
• Daily effective communication (email, phone, or in-person) with customers and internal team members and management.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
• Follow corporate and site-specific Good Manufacturing Practices and assist in enforcing them when necessary.
• Observe all company safety rules and assist in enforcement as appropriate.
• Other duties as assigned.

Skills

Customer service

Communication skills

Verbal communication

Written communication

Data entry

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

ID Logistics in Salt Lake City is seeking a dependable Customer Service professional to respond to inquiries, process orders, and handle billing with courtesy and accuracy. You will collaborate with on-site management to address product inquiries, special requests, or discrepancies, while ensuring timely communication with customers.

The role emphasizes safety, GMP adherence, and a supportive, open-door culture.