Client Relations & Support Specialist

England Logistics; Salt Lake City (UT); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

$19/hour base pay

Monthly bonus potential $500

Weekly pay

Medical, dental & vision

401k

Paid vacation/holidays/sick days

Career development opportunities

Job summary

England Logistics, Salt Lake City, is seeking a Customer Services Representative to join a fast-paced team focused on servicing portfolios and maintaining client relationships. The CSR will handle daily communications with clients, collaborate with internal departments, and strive to meet and exceed service metrics.

The role offers weekday hours, comprehensive benefits including medical, dental, vision, 401k, paid time off, and a potential $500 monthly bonus.

Qualifications

• Minimum 1 year of outbound/inbound Customer Service or sales experience.
• Ability to help midsize to large businesses.
• Excellent work ethic and positive attitude under pressure.
• Willing to be mentored and trained.

Responsibilities

• Provide effective resolution to Client issues on a consistent basis.
• Manage reserve requirements in accordance to portfolio balances.
• Manage client escalations for assigned Portfolio.
• Respond to Client emails and inquiries.
• Make outbound and inbound phone calls.
• Develop and maintain client relationships.

Skills

Customer service

Sales experience

Attention to detail

Problem solving

Adaptability

Willing to be mentored

Working under pressure

Phone etiquette

Tools

Microsoft Office

Job description

England Logistics, Salt Lake City, is seeking a Customer Services Representative to join a fast-paced team focused on servicing portfolios and maintaining client relationships. The CSR will handle daily communications with clients, collaborate with internal departments, and strive to meet and exceed service metrics.

The role offers weekday hours, comprehensive benefits including medical, dental, vision, 401k, paid time off, and a potential $500 monthly bonus.