Logistics & Billing Coordinator I

Estes Express; Neenah (WI); On-site; USD 34,000 - 52,000; Full time

Job summary

Estes Express in the United States is seeking a clerical/dispatcher support role to handle high-volume inbound calls, monitor driver check-ins, and process bills of lading and delivery manifests. The position involves data entry, imaging/scanning, and coordinating delivery times with customers.

The role emphasizes strong communication, reliable attendance, and the ability to work under tight deadlines in a fast-paced logistics environment.

Qualifications

• High School Diploma or GED or equivalent background.
• Experience in billing, collections, tracing & OS&D preferred.
• Computer skills, proficient in MS Word and Excel.
• Strong customer service skills.
• Good clerical skills.
• Possess excellent verbal and written communication and listening skills.
• Ability to solve problems where work is defined with established instructions and processes.
• Ability to work under close detailed instruction.
• Experience in the transportation industry a plus although not required.
• Must be able to lift ~20 lbs., or more if required by essential functions.
• Must comply with all company policies, rules, procedures and Code of Conduct.
• Must interact well with others.
• Must be able to work independently, or in a team setting.
• Must be capable of working under tight time constraints in a high volume environment with multiple priorities.
• Reads and interprets written information and documents with high comprehension to meet deadlines.
• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and background check.
• Must be authorized to work in the United States.

Responsibilities

• Answer telephones with a heavy call volume and direct calls with accuracy.
• Check in drivers.
• Enter delivery manifest data into the computer system.
• Conduct imaging and scanning of bills of lading and other documents.
• Identify freight bills requiring special delivery instructions.
• Distribute bills of Lading.
• Enter data into the dispatch system and work with driver handhelds.
• Contact customers and coordinate delivery times and schedule appointments for freight delivery.
• Regular attendance is required.
• This is not an all-inclusive list of job requirements and may not contain all duties; employees may perform other duties as assigned.

Skills

Strong customer service skills

Excellent verbal and written comms

Problem solving

Ability to work under close detailed I

Teamwork

Meet deadlines in high-volume env

Education

High School Diploma or GED

Tools

MS Word

Excel

Job description

Estes Express in the United States is seeking a clerical/dispatcher support role to handle high-volume inbound calls, monitor driver check-ins, and process bills of lading and delivery manifests. The position involves data entry, imaging/scanning, and coordinating delivery times with customers.

The role emphasizes strong communication, reliable attendance, and the ability to work under tight deadlines in a fast-paced logistics environment.