Logistics Associate, Carrier Operations – 2nd Shift

RXO Inc.; Laredo (TX); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) retirement plan with company-mp

Pre-tax accounts

Disability and life insurance

Employee Assistance Program

Career and Leadership Development

Paid time off and company holidays

Job summary

RXO Inc. is seeking an Associate Specialist, Logistics to monitor drivers' delivery activity, schedule routes, and address delivery and routing issues with external customers and contracted drivers. The role involves heavy phone contact and accurate data entry for billing and records.

This is a second shift position covering 3pm to midnight. Day-to-day tasks include assembling multiple routes for customer orders, maintaining continuous phone communication between customers and drivers, resolving

Qualifications

• Strong customer service skills and the ability to satisfactorily resolve issues.
• Excellent multitasking and organizational abilities.
• Comfortable communicating with external customers and contracted drivers by phone.

Responsibilities

• Assemble multiple routes for customer orders within a market.
• Maintain phone communication between external customers and contracted drivers/couriers.
• Assist contracted drivers with delivery issues; resolve customer issues and answer questions.
• Monitor progress of delivery routes.
• Customer billing and data entry tasks.
• Assign drivers/couriers delivery routes.
• Oversee all unloading processes of returning routes at days end.

Skills

Customer service

Multitasking

Organizational skills

Phone communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

RXO Inc. is seeking an Associate Specialist, Logistics to monitor drivers' delivery activity, schedule routes, and address delivery and routing issues with external customers and contracted drivers. The role involves heavy phone contact and accurate data entry for billing and records.

This is a second shift position covering 3pm to midnight. Day-to-day tasks include assembling multiple routes for customer orders, maintaining continuous phone communication between customers and drivers, resolving