Associate Logistics Specialist - 2nd shift

RXO; Southfield (MI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision plans

401(k) retirement plan with up to 5% company match

Company-paid disability and life insurance

Paid time off, company holidays, and volunteer days

Job summary

RXO is seeking an Associate Logistics Specialist in Southfield, MI, to deliver exceptional service to customers and drivers. Responsibilities include monitoring deliveries and managing communications, ensuring smooth logistics operations.

The ideal candidate possesses strong organizational skills, has experience in a high phone volume environment, and is proficient in Microsoft Office. Benefits include comprehensive medical plans, a 401(k) retirement plan, and paid time off.

Qualifications

• Basic computer skills required.
• Multitasking and managing customer expectations in a fast-paced environment are essential.

Responsibilities

• Monitor and track pickups and deliveries, and notify customers.
• Answer incoming driver and customer calls/emails.
• Input accurate information into the dispatch system.

Skills

Strong organizational and time management skills

Excellent phone communication skills

Experience dealing with high phone volume

Tools

Microsoft Office

Job description

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting‑edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As an Associate Logistics Specialist, you will deliver exceptional service to our customers and drivers before, during and after the call.

What your day-to-day will look like:

• Monitor and track pickups and deliveries, and notify customers of any deviation from the run schedule
• Answer incoming driver and customer calls/emails, and take care of their needs
• Call and get updates from drivers/carriers and input accurate information into the dispatch system; communicate any issues with customers/drivers
• Monitor and update all Active Run problems

At a minimum, you’ll need:

• Strong organizational and time management skills, including multitasking and managing customer expectations in a fast‑paced environment
• Basic computer skills

It’d be great if you also have:

• Availability to work a flexible schedule, including planned and unplanned overtime, which may include weekends
• Experience dealing with high phone volume in a deadline‑driven environment
• Strong driver and customer interaction experience
• Experience with Microsoft Office
• Excellent phone communication skills
• Knowledge of the transportation industry

Why Join Us:

Our Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre‑tax accounts to help streamline eligible expenses
• Company‑paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step

Ready to join our team?

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre‑employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.