Associate Logistics Specialist - 2nd shift

RXO, Inc.; Southfield (MI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision plans

401(k) retirement plan with up to 5% company match

Company-paid disability and life insurance

Employee Assistance Program (EAP)

Paid time off and volunteer days

Job summary

RXO, Inc. is seeking an Associate Logistics Specialist in Southfield, Michigan. In this role, you will provide exceptional service to both customers and drivers, managing inquiries and updates throughout the logistics process.

The position offers a Monday to Friday schedule with some weekends, requiring strong organizational and multitasking skills. Benefits include medical, dental, vision plans, a matched 401(k), and career development programs.

Qualifications

• Strong organizational and time-management skills in a fast-paced environment.
• Basic computer skills required.

Responsibilities

• Monitor and track pickups and deliveries, notifying customers of any schedule deviation.
• Answer incoming driver and customer calls/emails to serve their needs.
• Obtain updates from drivers/carriers and input accurate information into the dispatch system.
• Communicate any issues with customers and drivers.
• Monitor and update all active run problems.

Skills

Organizational skills

Time-management skills

Communication skills

Tools

Microsoft Office

Job description

RXO is a leading provider of transportation solutions. With cutting‑edge technology at the center, we are revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

Associate Logistics Specialist

As an Associate Logistics Specialist, you will deliver exceptional service to our customers and drivers before, during, and after the call. The role is Monday – Friday with a rotational weekend schedule.

Responsibilities

• Monitor and track pickups and deliveries, notifying customers of any deviation from the run schedule.
• Answer incoming driver and customer calls/emails and serve their needs.
• Call and obtain updates from drivers/carriers and input accurate information into the dispatch system.
• Communicate any issues with customers and drivers.
• Monitor and update all active run problems.

Required Qualifications

• Strong organizational and time‑management skills, including multitasking and managing customer expectations in a fast‑paced environment.
• Basic computer skills.

Preferred Qualifications

• Availability to work a flexible schedule, including planned and unplanned overtime, which may include weekends.
• Experience dealing with high phone volume in a deadline‑driven environment.
• Strong driver and customer interaction experience.
• Experience with Microsoft Office.
• Excellent phone communication skills.
• Knowledge of the transportation industry.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) retirement plan with up to 5% company match.
• Pre‑tax accounts to help streamline eligible expenses.
• Company‑paid disability and life insurance.
• Employee Assistance Program (EAP).
• Career and Leadership Development Programs.
• Paid time off, company holidays, and volunteer days.

Our culture values inclusivity, safety, and strong relationships. We perform with excellence by learning from one another, valuing diverse perspectives, operating safely, and building strong relationships.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre‑employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.