Import Operations & Customer Service Specialist

Custom Goods Logistics; Carson (CA); On-site; USD 40,000 - 64,000; Full time

Job summary

Custom Goods Logistics is seeking an Operations Specialist to provide first-level customer service and support for order processing and daily warehouse tasks. You will use the warehouse management system to track orders, communicate with customers and facility staff, and maintain accurate account records.

The role requires strong communication skills, data-entry accuracy, and the ability to cross-train others while ensuring timely, professional responses and reliable information flow.

Qualifications

• High school diploma or GED required; two years’ related experience preferred.
• Experience in distribution/fulfillment environment is preferred.
• Knowledge of Microsoft Office/Outlook and Warehouse Management System (WMS).
• Excellent oral and written communication skills.
• Ability to cross train others and maintain data integrity.

Responsibilities

• Provide first-level customer service to internal and external customers by phone or written communication.
• Process client orders, receipts, confirmations, and carrier communications; maintain account records.
• Maintain data integrity of account information in the company systems.
• Assist with daily tasks: order entry, inventory inquiries, and receipt processing.
• Prepare documents such as bills of lading, packing lists, and shipping orders.
• Close and enter charge codes for orders and work orders for monthly billing.
• Communicate order status and inquiries to customers and staff promptly.

Skills

Customer service

Communication

Data entry

Attention to detail

Cross training

Education

High school diploma or GED

Tools

MS Office

Warehouse Management System (WMS)

Job description

Custom Goods Logistics is seeking an Operations Specialist to provide first-level customer service and support for order processing and daily warehouse tasks. You will use the warehouse management system to track orders, communicate with customers and facility staff, and maintain accurate account records.

The role requires strong communication skills, data-entry accuracy, and the ability to cross-train others while ensuring timely, professional responses and reliable information flow.