CS Account Manager - Dedicated

Stevens Transport, Inc.; Coopersville (MI); On-site; USD 75,000 - 120,000; Full time

Job summary

Stevens Transport, Inc. in Coopersville, Michigan is seeking a National Logistics Account Manager to secure truckload coverage for awarded freight and drive new opportunities.

You will be the single point of contact for assigned customers, coordinating with internal teams to balance capacity and ensure service excellence. You will track shipments, manage bookings, resolve delays and billing issues, and monitor KPIs to sustain high on-time performance (95%+).

Qualifications

• 3+ years of experience in business development, sales, or transportation operations.
• Intermediate proficiency in Microsoft Excel functions.
• Ability to handle high volumes of inbound/outbound email and understanding capacity and network.
• Extremely organized and communicative with multiple stop deliveries.
• Ability to perform in a deadline-driven environment with rapidly changing priorities.

Responsibilities

• Communicating with assigned customer base as the single point of contact and build relationships.
• Working with other internal departments to balance capacity and freight including teams of analysts.
• Soliciting additional freight opportunities that eliminate empty miles when necessary.
• Researching and attempting to remedy service issues daily.
• Tracking and tracing shipments and providing superior service record with on-time performance for 95% or better.
• Relaying excess load availability to Brokerage and Rail divisions.
• Reviewing EDI data for accuracy before releasing verifications to the customer.
• Responsible for close oversight of all internal activities that impact service obligations.
• Maintaining key carrier performance indicators.
• Navigating all customer requests including those that may come last-minute upon the supply chain delivery timelines.
• Management of bookings and provide resolution of delayed pickup/delivery, billing, etc.

Skills

Critical thinking

Root cause identification

Problem solving

Goal setting

KPI monitoring

Customer service

Business solicitation

Negotiation

Relationship building

Scheduling

Project management

Data analysis

Effective communication

Teamwork

Tools

AS/400

Job description

Department:OperationsJob Description:JOB SUMMARY: The National Logistics Account Manager is responsible for ensuring the company can provide truckload coverage for customer-awarded freight while also securing additional opportunities. Because this position is responsible for the growth and retention of dedicated opportunities, all direct and extended functions of this role are critical to maintaining a competitive edge and preserving the overall integrity of company services.Please note this role is located in Coopersville, Michigan.KEY RESPONSIBILITIES:Communicating with assigned customer base as the single point of contact and build relationshipsWorking with other internal departments to balance capacity and freight including teams of analystsSoliciting additional freight opportunities that eliminate empty miles when necessaryResearching and attempting to remedy service issues dailyTracking and tracing shipments and providing superior service record with on-time performance for 95% or betterRelaying excess load availability to Brokerage and Rail divisionsReviewing EDI data for accuracy before releasing verifications to the customerResponsible for close oversight of all internal activities that impact service obligationsMaintaining key carrier performance indicatorsNavigating all customer requests including those that may come last-minute upon the supply chain delivery timelinesManagement of bookings and provide resolution of delayed pickup/delivery, billing, etc.MINIMUM QUALIFICATIONS:3+ years of experience in business development, sales, or transportation operationsIntermediate proficiency in Microsoft Excel functionsAbility to handle high volumes of inbound/outbound email and understanding capacity and networkExtremely organized and communicative multiple stop deliveries.Ability to perform in a deadline-driven environment with rapidly changing prioritiesPREFERRED QUALIFICATIONS:Ability to service multi-million-dollar accounts, support new and existing sales opportunitiesExperts in specific KPI contract details per client and awardsSome familiarity with AS/400 operating systemSKILLS & ABILITIES:Critical thinkingRoot cause identificationProblem solvingGoal settingKPI monitoringCustomer serviceBusiness solicitationNegotiationRelationship buildingSchedulingProject managementData analysisEffective communicationTeamworkMedical, Vision, Dental, Supplemental, and Life Insurances available + 401(k) retirement plan anWorkshift:Education:In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.