National Logistics Account Manager: Growth & Service

Stevens Transport, Inc.; Coopersville (MI); On-site; USD 75,000 - 120,000; Full time

Job summary

Stevens Transport, Inc. in Coopersville, Michigan is seeking a National Logistics Account Manager to secure truckload coverage for awarded freight and drive new opportunities.

You will be the single point of contact for assigned customers, coordinating with internal teams to balance capacity and ensure service excellence. You will track shipments, manage bookings, resolve delays and billing issues, and monitor KPIs to sustain high on-time performance (95%+).

Qualifications

• 3+ years of experience in business development, sales, or transportation operations.
• Intermediate proficiency in Microsoft Excel functions.
• Ability to handle high volumes of inbound/outbound email and understanding capacity and network.
• Extremely organized and communicative with multiple stop deliveries.
• Ability to perform in a deadline-driven environment with rapidly changing priorities.

Responsibilities

• Communicating with assigned customer base as the single point of contact and build relationships.
• Working with other internal departments to balance capacity and freight including teams of analysts.
• Soliciting additional freight opportunities that eliminate empty miles when necessary.
• Researching and attempting to remedy service issues daily.
• Tracking and tracing shipments and providing superior service record with on-time performance for 95% or better.
• Relaying excess load availability to Brokerage and Rail divisions.
• Reviewing EDI data for accuracy before releasing verifications to the customer.
• Responsible for close oversight of all internal activities that impact service obligations.
• Maintaining key carrier performance indicators.
• Navigating all customer requests including those that may come last-minute upon the supply chain delivery timelines.
• Management of bookings and provide resolution of delayed pickup/delivery, billing, etc.

Skills

Critical thinking

Root cause identification

Problem solving

Goal setting

KPI monitoring

Customer service

Business solicitation

Negotiation

Relationship building

Scheduling

Project management

Data analysis

Effective communication

Teamwork

Tools

AS/400

Job description

Stevens Transport, Inc. in Coopersville, Michigan is seeking a National Logistics Account Manager to secure truckload coverage for awarded freight and drive new opportunities.

You will be the single point of contact for assigned customers, coordinating with internal teams to balance capacity and ensure service excellence. You will track shipments, manage bookings, resolve delays and billing issues, and monitor KPIs to sustain high on-time performance (95%+).