Growth-Focused National Logistics Account Manager

Stevens Transport INC.; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

401(k) retirement plan

Job summary

Stevens Transport INC. seeks a National Logistics Account Manager in Coopersville, MI to ensure truckload coverage for awarded freight and to grow dedicated opportunities. The role focuses on growth and retention of accounts, coordinating with multiple teams to optimize capacity and service levels.

Responsibilities include relationship management, problem resolution, and achieving high on-time performance. This is a key client-facing role within Stevens Transport’s nationwide logistics

Qualifications

• 3+ years of experience in business development, sales, or transportation operations.
• Intermediate proficiency in Microsoft Excel functions.
• Ability to handle high volumes of inbound/outbound email and understanding capacity and network.
• Extremely organized and communicative multiple stop deliveries.
• Ability to perform in a deadline-driven environment with rapidly changing priorities.

Responsibilities

• Act as the single point of contact for the assigned customer base and build strong relationships.
• Coordinate with internal departments to balance capacity and freight.
• Solicit additional freight opportunities to improve load efficiency.
• Research and address service issues daily.
• Track and trace shipments and maintain on-time performance of 95% or better.
• Relay excess load availability to Brokerage and Rail divisions.
• Review EDI data for accuracy before verifications to the customer.
• Oversee internal activities affecting service obligations and KPI tracking.
• Manage bookings and resolve delays in pickup/delivery and billing.

Skills

Relationship building

Negotiation

Data analysis

Scheduling

Project management

Teamwork

Effective communication

Problem solving

Tools

AS/400

Job description

Stevens Transport INC. seeks a National Logistics Account Manager in Coopersville, MI to ensure truckload coverage for awarded freight and to grow dedicated opportunities. The role focuses on growth and retention of accounts, coordinating with multiple teams to optimize capacity and service levels.

Responsibilities include relationship management, problem resolution, and achieving high on-time performance. This is a key client-facing role within Stevens Transport’s nationwide logistics