Logistics Account Manager — Customer Success Lead (Onsite, CA)

APM Terminals Gothenburg; Stockton (CA); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Paid Time Off

Flexible Work Schedules

Employee Assistance Program

Job summary

Performance Team in Stockton, CA is hiring for an Account Manager to manage and coordinate activities related to major accounts on a 1st Shift, 7 am to 3:30 pm, onsite. You will serve as the primary contact, communicate requirements, and oversee shipment processing with warehouse staff.

The role requires strong interpersonal skills, supply chain experience, and proficiency in MS Office and WMS/TMS/YMS systems.

Qualifications

• Excellent interpersonal and communication skills.
• Previous experience in supply chain, transportation, or distribution required.
• Strong analytical and organization skills.
• Extremely proficient with MS Office programs and strong overall system skills (YMS, TMS, WMS).

Responsibilities

• Serve as the key point of contact with the customer.
• Speaks with customers by phone or in person and receives instructions for shipment, storing, delivery, or general processing.
• Coordinates with warehouse personnel to oversee incoming and outgoing account activities to ensure accuracy, completeness, and condition of shipments.
• Error and complaint resolution.
• Projects changes in account activity and plans labor requirements accordingly.
• Submits written and/or verbal reports on activity and projected labor expenses.
• Data Entry to include inbound and outbound schedule development and creation.
• Coordinate billing and special requirements as needed.
• Coordinate the administration and paper flow of required documents to the dock operations.
• Communicate with internal and external customers.
• Maintain and assign workflow to dock operations.
• Handle, coordinate, and follow up on all special projects.
• Follow up on all past due monies related to the account.
• Prepare daily and monthly KPI reports.
• Train new office associates.
• Process shipments via customer portals.
• Update and manage proof of delivery, prepare files for billing.
• Communicate with Management any concerns and/or issues that may impact the company.
• Communicate with Management any ideas and solutions that may benefit the company.

Skills

Interpersonal skills

Communication skills

Supply chain experience

Analytical skills

MS Office

YMS/TMS/WMS

Education

Bachelor's degree

1–2 years experience

Equivalent combination

Tools

YMS

TMS

WMS

MS Office

Job description

Performance Team in Stockton, CA is hiring for an Account Manager to manage and coordinate activities related to major accounts on a 1st Shift, 7 am to 3:30 pm, onsite. You will serve as the primary contact, communicate requirements, and oversee shipment processing with warehouse staff.

The role requires strong interpersonal skills, supply chain experience, and proficiency in MS Office and WMS/TMS/YMS systems.