Logistics Account Manager — Customer Growth & Ops

Zohorecruit; Livonia (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Zohorecruit is seeking an Account Manager for Livonia, MI to own key customer relationships in a fast-paced transportation and logistics environment. You will ensure service levels are met, coordinate with operations and pricing, and drive opportunities to improve performance and revenue.

The role requires strong CRM and communication skills, ability to analyze metrics, and a collaborative mindset to work with carriers, vendors, and internal teams.

Qualifications

• 5+ years of customer service, account management, transportation, logistics, or carrier management experience or a relevant college degree with applicable experience.
• Experience working in a transportation or logistics environment strongly preferred.
• Automotive transportation or finished vehicle logistics experience is a plus.
• Strong customer relationship management and communication skills.
• Excellent organizational skills with the ability to manage multiple priorities simultaneously.
• Strong analytical and problem-solving abilities.
• Comfortable working with performance metrics, KPIs, pricing information, and operational data.
• Proficiency with Microsoft Office, particularly Excel.
• Experience with CRM, transportation management, routing, dispatch, or similar operating systems preferred.
• Ability to communicate effectively with customers, carriers, vendors, and internal stakeholders.

Responsibilities

• Customer & Account Management: Build and maintain strong relationships with key customers; serve as primary point of contact for questions and issues; coordinate with transportation partners and internal teams; proactively communicate status and actions.
• Operations & Performance: Monitor service levels and performance metrics; investigate issues and coordinate corrective actions; review KPI reports; address delays with operations.
• Pricing & Business Development: Identify opportunities to increase revenue; evaluate spot opportunities and pricing; support RFQs and bids.
• Customer Meetings & Reporting: Schedule and lead recurring meetings; prepare agendas and performance updates; develop quarterly business reviews and reports; track follow-ups.
• Cross-Functional Collaboration: Partner with operations, pricing, claims, leadership, and providers; escalate issues and coordinate solutions.

Skills

Customer relationship management

Communication skills

Analytical abilities

Organizational skills

Multitasking

Education

Bachelor's degree in related field

Tools

CRM software

Microsoft Excel

Transportation Management System (TMS)

Job description

Zohorecruit is seeking an Account Manager for Livonia, MI to own key customer relationships in a fast-paced transportation and logistics environment. You will ensure service levels are met, coordinate with operations and pricing, and drive opportunities to improve performance and revenue.

The role requires strong CRM and communication skills, ability to analyze metrics, and a collaborative mindset to work with carriers, vendors, and internal teams.