Strategic Account Manager: Operations & Growth

Zipline Logistics LLC; Columbus, Northern (OH, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Zipline Logistics LLC is seeking an Account Manager to serve as a strategic partner to the Senior Account Manager, focusing on customer success, operational excellence, and KPI adherence across accounts. You will coordinate complex transportation activities and monitor performance against service and financial metrics.

In this role, you will lead through influence, mentor teammates, and own account performance while preparing for future leadership responsibilities within the organization.

Qualifications

• Strong understanding of transportation operations and LTL/FTL execution.
• Ability to interpret operational and financial performance metrics to drive decision-making.
• Excellent communication and organizational skills in a fast-paced environment.
• Proven ability to influence others without formal authority.
• Commitment to customer success and continuous improvement.

Responsibilities

• Support daily transportation operations across assigned accounts, ensuring shipments are planned and tracked.
• Coordinate with Senior Operations Executives and carrier partners to resolve service issues.
• Monitor KPI metrics and address disruptions to maintain service levels.
• Maintain accurate data entry and account information in TMS and systems.
• Provide mentorship and cross-functional collaboration to ensure alignment on customer strategy.

Skills

Transportation ops

LTL/FTL execution

Customer service

Data-driven decisions

Problem solving

Organizational skills

Communication

Influence without authority

Attention to detail

Cross-functional collaboration

Self-motivation

Leadership potential

Tools

TMS

Job description

Zipline Logistics LLC is seeking an Account Manager to serve as a strategic partner to the Senior Account Manager, focusing on customer success, operational excellence, and KPI adherence across accounts. You will coordinate complex transportation activities and monitor performance against service and financial metrics.

In this role, you will lead through influence, mentor teammates, and own account performance while preparing for future leadership responsibilities within the organization.