Logistics Account & Customer Support Specialist

Maersk; Jurupa Valley (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

Performance Team in Jurupa Valley, CA, seeks a Customer Service Representative who handles daily customer interactions, processes orders, and resolves issues to meet commitments. You will be the first point of contact for accounts and play a key role in maintaining service levels and billing accuracy.

The role emphasizes accurate documentation, coordination with different departments, and delivering on customer expectations in a fast-paced warehousing and logistics environment.

Qualifications

• Talks with customers by phone or in person.
• Delivers on customer expectations.
• Addresses complaints and billing questions.

Responsibilities

• Talks with customer by phone or in person and receives orders for assigned account(s).
• Supervises assigned account(s).
• Delivers on customer expectations.
• Completes required customer documentation, provides information regarding charges for services requested, communicates changes with accounts and ensures orders and changes are executed.
• Addresses complaints concerning billing or services rendered; refers escalated issues regarding service failures to applicable departments for investigation.

Skills

Customer service

Communication

Education

One year certificate from college or technical school

Job description

Performance Team in Jurupa Valley, CA, seeks a Customer Service Representative who handles daily customer interactions, processes orders, and resolves issues to meet commitments. You will be the first point of contact for accounts and play a key role in maintaining service levels and billing accuracy.

The role emphasizes accurate documentation, coordination with different departments, and delivering on customer expectations in a fast-paced warehousing and logistics environment.