Logistics Account Coordinator — Customs & Compliance

FedEx Logistics; Dallas (TX); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Paid Training Provided

Job summary

FedEx Logistics in Dallas, TX is seeking a logistics professional to engage with customers and internal teams, facilitating customs-related transactions under CBP and PGAs. The role supports entry processing, pre/post arrival activities, and exception resolution.

The candidate will have HS diploma or GED, 12 months of brokerage/transportation or customer service experience, and proficiency in MS Office and Outlook. This is a hybrid role with paid training.

Qualifications

• HS Diploma or GED required.
• 12 months of brokerage or transportation experience and/or customer service experience required.
• Proficient in MS Office and Outlook.
• Interact with customers and internal staff at all levels; strong communication.
• Excellent verbal and written communication skills.

Responsibilities

• Engage with customers and internal teams to facilitate entry processing and compliance with CBP/PGAs.
• Support Account Administrators with exception logs and special spreadsheets.
• Coordinate post-entry activities and resolve billing issues for customers.
• Maintain strong relationships with customers' front-line personnel.
• Respond to pre-alerts and communicate as needed per customer SOP.
• Access client systems and communicate with partners via multiple channels.
• Produce operational trend reports and keep partners informed of the exception process.

Skills

Customer service

Verbal and written communication

Team coordination

Education

HS Diploma or GED

Tools

MS Office

Outlook

Office equipment (phone, fax, photocopier, printer, scanner)

Job description

FedEx Logistics in Dallas, TX is seeking a logistics professional to engage with customers and internal teams, facilitating customs-related transactions under CBP and PGAs. The role supports entry processing, pre/post arrival activities, and exception resolution.

The candidate will have HS diploma or GED, 12 months of brokerage/transportation or customer service experience, and proficiency in MS Office and Outlook. This is a hybrid role with paid training.