Managed Account Coordinator

FedEx; Irving (TX); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Paid Training Provided

Job summary

FedEx Logistics in Irving, TX is seeking an entry-level Brokerage Support Associate to assist with CBP and PGA documentation, entry processing, and exception resolution.

You will work with Account Administrators, support billing and workload coordination, and maintain strong relationships with customer front-line personnel during hybrid shifts.

Paid training is provided, and a HS diploma or GED along with relevant experience is required.

Qualifications

• HS Diploma or GED required.
• 12 months of brokerage or transportation experience and/or customer service experience required.
• Required - MS Office, Outlook, Office equipment.
• Interact with customers, internal staff/departments and management at all levels.
• Excellent communication skills, verbal and written.

Responsibilities

• Engage with FedEx Trade Networks customers to facilitate entry processing.
• Prepare, analyze, and/or submit documentation to CBP and PGAs.
• Develop and maintain a strong relationship with customer's front-line personnel.
• Support Account Administrators with account management activities (exception logs, special spreadsheets).
• Produce operational trend reports and keep business partners apprised of the exception process.
• Coordinate post-entry activities on the customer's behalf and manage the entry verification process.
• Sort and assign department workload and access clients systems as necessary.
• Communicate with business partners via written, phone, or e-mail.

Skills

Excellent communication skills

Customer service oriented

MS Office

Outlook

Office equipment handling

Education

HS Diploma or GED

Tools

MS Office Suite

Outlook

Office equipment

Job description

To engage and collaborate with FedEx Trade Networks internal and external customers in facilitating fast, accurate, and compliant transactions with Customs and Border Protection (CBP) and Partner Government Agencies (PGAs).

Facilitate entry processing, as well as pre arrival and post arrival exception resolution.

Prepare, analyze, and/or submit documentation to CBP and PGAs

Develop and maintain a strong relationship with customer's front-line personnel

Support Account Administrators with account management activities (exception logs, special spreadsheets).

Perform route cause analysis as directed by the Account Administrator.

Research and resolve customer billing issues

Coordinate post-entry activities on the customer's behalf

Manage the entry verification process.

Sort and assign department workload

Access clients systems (external systems) as necessary.

Correspond with business partners in various mediums to include written, phone or e-mail.

Produce operational trend reports

Keep business partners apprised of the exception process.

Pre alerts - receive and respond as needed per customer SOP.

Maintain general knowledge of FedEx products and services

Performs other duties as assigned.

Paid Training Provided.

HS Diploma or GED required. 12 months of brokerage or transportation experience and/or customer service experience required. Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner). Interact with customers, internal staff/departments and management of all levels. Excellent communication skills, verbal and written.

Preferred Qualifications:

Shift: Mon - Fri 8:00 AM - 5:00 PM CST

Location: This is a hybrid role; candidate must reisde within 50 miles of facility.

Pay Transparency

Pay

Additional Details

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.