Managed Account Coordinator

FedEx Logistics; Dallas (TX); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Paid Training Provided

Job summary

FedEx Logistics in Dallas, TX is seeking a logistics professional to engage with customers and internal teams, facilitating customs-related transactions under CBP and PGAs. The role supports entry processing, pre/post arrival activities, and exception resolution.

The candidate will have HS diploma or GED, 12 months of brokerage/transportation or customer service experience, and proficiency in MS Office and Outlook. This is a hybrid role with paid training.

Qualifications

• HS Diploma or GED required.
• 12 months of brokerage or transportation experience and/or customer service experience required.
• Proficient in MS Office and Outlook.
• Interact with customers and internal staff at all levels; strong communication.
• Excellent verbal and written communication skills.

Responsibilities

• Engage with customers and internal teams to facilitate entry processing and compliance with CBP/PGAs.
• Support Account Administrators with exception logs and special spreadsheets.
• Coordinate post-entry activities and resolve billing issues for customers.
• Maintain strong relationships with customers' front-line personnel.
• Respond to pre-alerts and communicate as needed per customer SOP.
• Access client systems and communicate with partners via multiple channels.
• Produce operational trend reports and keep partners informed of the exception process.

Skills

Customer service

Verbal and written communication

Team coordination

Education

HS Diploma or GED

Tools

MS Office

Outlook

Office equipment (phone, fax, photocopier, printer, scanner)

Job description

To engage and collaborate with FedEx Trade Networks internal and external customers in facilitating fast, accurate, and compliant transactions with Customs and Border Protection (CBP) and Partner Government Agencies (PGAs).

Facilitate entry processing, as well as pre arrival and post arrival exception resolution.

Prepare, analyze, and/or submit documentation to CBP and PGAs

Develop and maintain a strong relationship with customer's front-line personnel

Support Account Administrators with account management activities (exception logs, special spreadsheets).

Perform route cause analysis as directed by the Account Administrator.

Research and resolve customer billing issues

Coordinate post-entry activities on the customer's behalf

Manage the entry verification process.

Sort and assign department workload

Access clients systems (external systems) as necessary.

Correspond with business partners in various mediums to include written, phone or e-mail.

Produce operational trend reports

Keep business partners apprised of the exception process.

Pre alerts - receive and respond as needed per customer SOP.

Maintain general knowledge of FedEx products and services

Performs other duties as assigned.

Paid Training Provided.

HS Diploma or GED required. 12 months of brokerage or transportation experience and/or customer service experience required. Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner). Interact with customers, internal staff/departments and management of all levels. Excellent communication skills, verbal and written.

Preferred Qualifications: Shift: Mon - Fri 8:00 AM - 5:00 PM CST Location: This is a hybrid role; candidate must reisde within 50 miles of facility.

For details on our comprehensive benefits, click here.

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

• Know Your Rights
• Pay Transparency

FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.