Logistic Customer SupportSpecialist

AppleOne Employment Services; Elk Grove Village (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

AppleOne Employment Services is seeking a Logistics Customer Support Specialist to ensure accurate, timely processing of logistics transactions and to maintain strong relationships with customers and internal teams. The role focuses on daily customer service and operational support for ocean and air freight accounts, with emphasis on documentation accuracy and coordination with overseas offices.

Experience in logistics, freight forwarding, or transportation is preferred, and knowledge of

Qualifications

• Previous experience in logistics, freight forwarding, transportation, or customer service preferred.
• Knowledge of import/export processes and air or ocean freight operations is a plus.
• Must have experience with Cargowise.
• Strong organizational skills and attention to detail.

Responsibilities

• Provide day-to-day customer service and operational support for ocean and air freight accounts.
• Process logistics-related transactions, maintain accurate records, and ensure documentation is completed correctly.
• Communicate with customers, internal departments, overseas offices, and other business partners to coordinate operational activities.

Skills

Logistics

Freight forwarding

Transportation

Customer service

Tools

Cargowise

Job description

Hiring Now Logistics Customer Support Specialist.

The successful candidate will help ensure accurate, timely, and efficient processing of logistics transactions while maintaining strong relationships with internal teams and external customers.

Responsibilities

• Provide day-to-day customer service and operational support for ocean and air freight accounts.
• Process logistics-related transactions, maintain accurate records, and ensure documentation is completed correctly.
• Communicate with customers, internal departments, overseas offices, and other business partners to coordinate operational activities.

Previous experience in logistics, freight forwarding, transportation, or customer service preferred.

Knowledge of import/export processes and air or ocean freight operations is a plus.

Must have experience with Cargowise.

Strong organizational skills and attention to detail.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.