Lockbox Operations Supervisor - Onsite Leader

SPS North America; Pittsburgh (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision

401(k) with company match

Transit program

Tuition discounts

Life insurance

Job summary

SPS is seeking a Service Delivery Supervisor to oversee lockbox processing and daily operations in Pittsburgh. You will manage on-site staff, ensure service levels are met, and act as the primary client contact with the Service Delivery Manager.

The role requires leadership, reliability, and a focus on quality and efficiency. The position offers full-time hours with competitive benefits, PTO, and opportunities for advancement across SPS services.

Qualifications

• 3+ years of related office experience; hospitality background preferred.
• Previous management/supervisor experience supervising 5-10 employees.
• Solid understanding of selling skills and client service.
• Strong integrity and professional ethics.

Responsibilities

• Lead and supervise daily lockbox processing activities to ensure operational efficiency.
• Monitor staff productivity and quality against SLAs.
• Coordinate staffing and scheduling for site operations.
• Mentor and train staff to ensure procedures are followed.
• Analyze monthly metrics and drive process improvements.
• Act as on-site client liaison with the Service Delivery Manager.
• Participate in succession planning and staff development.

Skills

Office experience

People management

Sales skills

Communication

Physical stamina

Job description

SPS is seeking a Service Delivery Supervisor to oversee lockbox processing and daily operations in Pittsburgh. You will manage on-site staff, ensure service levels are met, and act as the primary client contact with the Service Delivery Manager.

The role requires leadership, reliability, and a focus on quality and efficiency. The position offers full-time hours with competitive benefits, PTO, and opportunities for advancement across SPS services.